Tshebeletso Tlholohelo Khanyile

• Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
• Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
• Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
• Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
• Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
• Provided essential support during contract negotiations which aided managers to close profitable deals.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.

• Remained calm and composed in tense situations involving angry or upset customers.
• Completed daily tasks accurately and on-time to support shop needs.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Engaged customers entering store and ensured prompt assistance.

• Certificate in Security
• Grade EDC plus BA
• Instructor 001 (GradeE)

Business Communication

Human Resource Management

Practical Finance