Open To Work
Tshebeletso Mdi
Assistant Manager
Roodeport
Work Preference
Summary
Dynamic retail professional with extensive experience at Sportsmans Warehouse, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and resolving conflicts, driving sales growth through effective training and staff motivation. Adept at managing cash handling and inventory control to optimize store performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Sportsmans Warehouse
04.2025 - Current
- Supervised daily store operations, ensuring customer service and merchandising standards aligned with retail objectives.
- Trained associates on sales floor procedures, product knowledge, and safe handling practices.
- Coordinated inventory counts, stock replenishment, and backroom organization to maintain product availability.
- Monitored cash handling, point-of-sale accuracy, and transaction compliance during shift operations.
- Scheduled staff coverage, balanced workload, and adapted assignments to meet store traffic demands.
- Supported store leadership with performance coaching, operational reporting, and process improvements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Floor Manager
Sportsmans Warehouse
08.2023 - 03.2025
- Supervised sales floor operations, maintaining product availability, customer service, and visual standards.
- Coordinated associates across departments to support coverage, task completion, and smooth daily workflow.
- Trained team members on POS procedures, merchandising standards, and store policies.
- Monitored inventory levels and communicated replenishment needs to reduce out-of-stock conditions.
- Resolved customer issues promptly, preserving service quality and store reputation.
- Directed opening and closing tasks, ensuring readiness, accuracy, and accountability.
- Collaborated with management on scheduling, staffing adjustments, and operational priorities.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Education
No Degree - Matric
Are-Fadimeheng Secondary School
Klerksdorp,Jouberton Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff supervision
Conflict resolution
Retail operations
Sales strategies
Timeline
Assistant Manager
Sportsmans Warehouse
04.2025 - Current
Floor Manager
Sportsmans Warehouse
08.2023 - 03.2025
No Degree - Matric
Are-Fadimeheng Secondary School