Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Reading and watch TV
Timeline
Generic

Tshameleni Lucy Rabothata

Records Manager
Pretoria

Summary

Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task. Meticulous and methodical document management professional with 10 -year background in Government and Corporate environments. Coordinates files and maintains workflows in compliance with business, customer and project management needs. Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail, and communicate. Document management professional adept at managing processes for master documentation and archives. Participates in validation of EDRMS assuring document systems operation. Strong organizational and multitasking skills to work with minimal supervision. Coordinates and provides guidance on validation for computer systems, manufacturing equipment, analytical equipment, utility systems and cleaning and process validation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Records Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Records Manager

AngloGold Ashanti
Johannesburg
06.2010 - 12.2023
  • Utilized [Software] to scan and clean up project documents.
  • Assessed impact of emerging technology and system upgrades on workflow.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Prepared documents for projects in accordance with project manager, team, or client specifications.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
  • Managed training courses, setup and maintenance for document control systems.
  • Remained informed on current regulations, especially concerning research industry and document creation.
  • Managed file archival and information retrievals.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Transmitted documents, organized revisions and tracked changes.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.

Record Centre Manager

Department Of Communications
Pretoria
12.2005 - 05.2010
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Updated computer system with latest information to keep records current and accurate.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Document Consultant & Intranet Content Manager

National Prosecuting Authority
Pretoria
12.2004 - 11.2005
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation, and data modeling.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Directed content of website by gathering information and integrating data from other departments.
  • Edited and proofread content for accuracy and readability.
  • Trained support staff in site implementation, updating and maintenance procedures.

Call Centre Consultant

National Prosecuting Authority
Pretoria
10.2001 - 11.2004
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

1023 Call Centre Supervisor

Telkom
Pretoria
11.1999 - 09.2001
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

Bachelor of Arts - Sociology, Psychology And Information Science

University of Pretoria
Pretoria
01.1994 - 03.1997

Honors of Information Science - Information Science

University of Pretoria
Pretoria
01.1998 - 04.2000

Records Management Certificate - Records Management

National Archives of South Africa
Pretoria
03.2005 - 03.2005

Knowledge Management Certificate - Knowledge Management

Regenesys
Johannesburg
11.2007 - 06.2008

Counterintelligence And Information Protection C - Information Protection

IACA
Pretoria, South Africa
06.2008 - 06.2008

Disaster Risk Management, Business Continuity Ma - Disaster Risk Management

Disaster Management Solutions
Pretoria, South Africa
03.2007 - 03.2007

Skills

Archive management

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of Records Transfer Project to Offsite storage
  • Supervised team of 8 staff members.
  • Achieved Excellence by introducing Documentum (EDMS) for Managing Records

Certification

Certificate of Excellence - National Prosecuting Authority 20232003frame]

Interests

Personal development

Sports

Leisure activities

Reading and watch TV

Reading Decor Magazines (Home Owners Magazine) and watching Home Channel

Timeline

Records Manager

AngloGold Ashanti
06.2010 - 12.2023

Counterintelligence And Information Protection C - Information Protection

IACA
06.2008 - 06.2008

Knowledge Management Certificate - Knowledge Management

Regenesys
11.2007 - 06.2008

Disaster Risk Management, Business Continuity Ma - Disaster Risk Management

Disaster Management Solutions
03.2007 - 03.2007

Record Centre Manager

Department Of Communications
12.2005 - 05.2010

Records Management Certificate - Records Management

National Archives of South Africa
03.2005 - 03.2005

Document Consultant & Intranet Content Manager

National Prosecuting Authority
12.2004 - 11.2005

Call Centre Consultant

National Prosecuting Authority
10.2001 - 11.2004

1023 Call Centre Supervisor

Telkom
11.1999 - 09.2001

Honors of Information Science - Information Science

University of Pretoria
01.1998 - 04.2000

Bachelor of Arts - Sociology, Psychology And Information Science

University of Pretoria
01.1994 - 03.1997
Tshameleni Lucy RabothataRecords Manager