Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tsepo Brandon Lungani Radebe

Customer Service Agent
Durban
Tsepo Brandon Lungani Radebe

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
years of professional experience
12
years of post-secondary education
2
Languages

Work History

Menzies Aviation
Durban

Customer Service Representative
02.2023 - Current

Job overview

  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.

Swissport Aviation
Durban

Wheelchair Agent
11.2022 - 02.2023

Job overview

  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.

Bid-air Services
Durban

Groomer's Assistant(cleaning of Aircraft’s)
09.2019 - 03.2020

Job overview

  • Equipped cabin following checklist covering food, passenger and crew items.
  • Safely used chemicals and other cleaning equipment.
  • Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
  • Maintained accurate documentation of performed work and completed tasks.
  • De-greased aircraft exteriors using approved cleaning solvents and equipment.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Cleaned, sorted and stored equipment inside aircraft spaces.
  • Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Accurately stocked aircraft inventory.

Education

Edendale Technicala High School
Edendale(Pietermaritzberg)

from Accounting
02.2010 - 12.2013

Northdale Fet College
Pietermaritzberg

Financial Management(N4) from Accounting And Finance
07.2014 - 12.2014

Umlazi Bb Tver College
Umlazi Township

Financial Management from Accounting And Finance
02.2015 - 12.2015

University Overview

  • Elected sport officer for south african student representative committee in 2015
  • Member of south african student congress

Mangosuthu University of Technology
Umlazi Township

National Diploma from Accounting
11.2016 - Current

University Overview

  • Member of South african student congress
  • Elected to treasury for South African student representative committee in 2018

Skills

Sales expertise

Complaint resolution

Receiving support

Service standard compliance

Staff education and training

Creative problem solving

Multi-line phone talent

Strategic sales knowledge

Money handling abilities

Training development aptitude

Driving licence(code B)

Timeline

Customer Service Representative

Menzies Aviation
02.2023 - Current

Wheelchair Agent

Swissport Aviation
11.2022 - 02.2023

Groomer's Assistant(cleaning of Aircraft’s)

Bid-air Services
09.2019 - 03.2020

Mangosuthu University of Technology

National Diploma from Accounting
11.2016 - Current

Umlazi Bb Tver College

Financial Management from Accounting And Finance
02.2015 - 12.2015

Northdale Fet College

Financial Management(N4) from Accounting And Finance
07.2014 - 12.2014

Edendale Technicala High School

from Accounting
02.2010 - 12.2013
Tsepo Brandon Lungani RadebeCustomer Service Agent