Summary
Overview
Work History
Education
Skills
Additional information
Accomplishments
Timeline
Generic

TSEPISO LEBANG MOHLALA

Dobsonville

Summary

Dedicated and results-driven Customer Service Executive with experience in research, data validation, and team leadership.

Dedicated Customer Service Executive with background in data validation, research, and team leadership. Achieved high customer satisfaction through effective communication and problem resolution. Focused on enhancing team performance and operational success.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

PLP Group
Johannesburg
01.2025 - Current
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.

Team Leader

Plus 94 Research
Johannesburg
01.2023 - 01.2024
  • Compiled and submitted weekly reports
  • Monitored team performance, identifying areas for improvement and implementing corrective actions.
  • Assisted with team recruitment, interviewing and onboarding.

Data Validator

Plus 94 Research
Johannesburg
01.2022 - 12.2022
  • Verified and reviewed collected data for accuracy
  • Authored detailed validation reports, presenting findings and recommendations to senior management.
  • Documented validation procedures and outcomes meticulously, ensuring traceability and transparency.

Researcher

Plus 94 Research
Johannesburg
01.2021 - 12.2021
  • Conducted surveys using telephonic method on behalf of financial institutions
  • Attended relevant meetings, events and conferences to build relationships.

Education

Higher Certificate - Paralegal

Boston City Campus
12-2024

N5 Certificate - Applied Management

South Gauteng College
12-2019

Grade 12 -

Sebetsa-O-Thole Moputso Secondary School

Skills

  • Effective Communication
  • Computer Literacy
  • Emotional Intelligence
  • Team Leadership

Additional information

Experienced working 3PM-12AM shifts and 12-hour shifts. Available immediately.

Accomplishments

  • Advanced from research to Team Lead quickly as result of Hard work and Dedication.

Timeline

Customer Service Executive

PLP Group
01.2025 - Current

Team Leader

Plus 94 Research
01.2023 - 01.2024

Data Validator

Plus 94 Research
01.2022 - 12.2022

Researcher

Plus 94 Research
01.2021 - 12.2021

Higher Certificate - Paralegal

Boston City Campus

N5 Certificate - Applied Management

South Gauteng College

Grade 12 -

Sebetsa-O-Thole Moputso Secondary School
TSEPISO LEBANG MOHLALA