Tsepang Moejane
Digital Banking Analyst
Johannesburg
Summary
Proven Digital Banking Analyst with a track record of excellence at Absa Contact Centre, adept in enhancing customer satisfaction and streamlining digital banking experiences. Expert in cross-selling and problem-solving, significantly improving client relationships through effective communication and banking knowledge. Demonstrates a unique blend of technical proficiency and interpersonal skills, ensuring superior service delivery.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Digital Banking Analyst
Absa Contact Centre
Johannesburg
09.2019 - Current
- Provide exceptional customer service (answering calls and emails), addressing inquiries promptly and maintaining strong relationships with key clients.
- Assist clients with basic account queries and provide them correct information on their accounts e.g. Cheque, Savings,
- Advise clients on how to navigate or troubleshoot the Absa Digital platform and all other Digital Banking platforms such as: Cell Phone Banking Lite, Wig USSD platforms, Absa.mobi, Absa Apps, and Absa Online Banking/Express.
- Cross-Sell and Up-Sell to attract new business.
- Assist with escalations and providing feedback to clients.
- Captured all calls data received to keep track of all different queries received on a daily basis.
Education
No Degree - Banking And Finance
Cornerstone
Johannesburg, South Africa 04.2025 - Current
Skills
Cross-Selling
Customer Service
Strong written and verbal communication skills
Problem solving
Banking process and procedures
Accomplishments
- Supervised team of 14 staff members in my supervisor's absence.
- Awarded best performer certificates through out the whole department for for 2 consecutive years.
Timeline
No Degree - Banking And Finance
Cornerstone
04.2025 - Current
Digital Banking Analyst
Absa Contact Centre
09.2019 - Current
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