Tseko Shadrack Mosia
Collection Agent
Germiston
Summary
Competent Accounts Receivable Specialist bringing 8 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Competent Accounts Receivable Specialist bringing Six years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Detailed Two bringing over 4 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
External Debt Collection
Wjlegal
Lyttleton Monor Centurion Pta
02.2022 - 03.2024
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Camera Car Recovery system
- Working hand in hand with Sheriff Department to deliver Warrent of dilivery, and collect the asset back to the Banks eg: Mfc, Absa, Standard bank, Wesbank and taxi finance
External Debt Collection
LWM Holdings Pty Ltd
Glen Marais Kempton Park
09.2018 - 01.2022
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Collaborated with other departments to verify customer compliance with payment plans.
- Contributed to a positive work environment by maintaining open communication lines and sharing knowledge, expertise, and best practices with fellow team members.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Worked with customer to create debt repayment plan based on current financial condition.
- Managed a high volume of accounts, prioritizing cases based on risk assessment and potential recovery value.
- Prepared and submitted legal documents to initiate court proceedings.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized advanced software tools to track account progress efficiently, providing accurate real-time updates for internal stakeholders.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Provided exceptional customer service to both internal and external stakeholders, treating all parties with respect and professionalism throughout the collection process.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Negotiated settlements in the best interest of the company, balancing financial recovery with maintaining client relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
CEO
Self-employeed
Gauteng
01.2003 - 09.2010
- Established foundational processes for business operations.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- I was Getting Jobs in Various Schools Departments in gauteng, doing different projects.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers. I make sure that the goods were delivered on time. As i was on Supply chains.
- Directed technological improvements, reducing waste and business bottlenecks.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Initiated strategy to drive company growth and increase market share and profitability.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed financial, operational and human resources to optimize business performance.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Katlehong High Scholo
Katlehong, South Africa 04.2001 -
Skills
Performance Improvements
Payment Scheduling
Persuasive Negotiation
Negotiation and Resolution
Debt Repayment Negotiation
Debt Settlement
Team building
Problem Identification
Legal knowledge
Customer research
Negotiation
Microsoft Office
Service Quality Standards
Payment arrangements
Pleasant Telephone Demeanor
Decision-Making
Report Writing
Social Perception
Paperwork Processing
Account Investigation
Credit and collections
Issue investigation
Debt recovery
Skip Tracing
Debt Counseling
Investigative research
Timeline
External Debt Collection
Wjlegal
02.2022 - 03.2024
External Debt Collection
LWM Holdings Pty Ltd
09.2018 - 01.2022
CEO
Self-employeed
01.2003 - 09.2010
High School Diploma -
Katlehong High Scholo
04.2001 -