Tsebo Malape
Summary
Tsebo is an innovative technology and business professional with close to 20 years of diverse experience.
He is skilled in enhancing systems and aligning technical solutions with business objectives. demonstrated ability to successfully lead teams and projects, influence good governance practices throughout the project lifecycle, and support the expansion and success of the organization.
As a systems project manager and a leader in digital transformation initiatives, Tsebo has traveled all over Africa while working on core system deployments for different industry verticals.
The experience of working internationally has taught him how to bridge barriers between technology and business, adapt, and influence change at all levels, no matter which people or platforms he may be working with.
Overview
12
12
years of professional experience
Work History
Sr. Systems Project Manager
African Parks
09.2022 - Current
- Managed cross-functional teams to ensure timely project completion.
- Improved client satisfaction with consistent communication on progress updates and issue resolution.
- Implemented risk management strategies with thorough analysis to mitigate potential issues.
- Closely monitored project progress, adjusting as needed to maintain alignment with goals and expectations.
- Led status update meetings, providing transparency into project performance for all involved parties.
- Mentored junior team members, fostering growth in technical skills and knowledge within the organization.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and introduced IT strategies to improve operational efficiency.
Systems Support Manager
Laduma Hardware & Bricks (PTY) Ltd
11.2019 - Current
- All aspects of ERP Software, management and support, without limitations to the following:
- Defining deliverable content and ensure buy-in of proposed solutions from top management
- Manage engagement risk, project economics, planning and budgeting and accounts receivable
- Preparing and presenting system reports for the executive team and stakeholders
- Manage routine interactions with company branch Managers and the Exco team
- Develop unified ERP practice solutions and methodologies across the group
- Oversee Training of Staff, and manage the Ticket logging system to ensure sustainable support
- Delegation of technical resources on projects, monitor progress and feedback to customers
- Provide leadership and guidance for the in-branch technical support teams
- Configuration, setup, and keeping UpToDate the Training and Testing platforms
- Replicate critical and project-based deployment issues on the test/training platform
- Manage technical staff schedules, timesheets and monthly KPI reviews
- Escalation contact for any inter-branch critical system incidences
- Providing high level investigations, root course analysis on issues and escalate to the 3rd party development team and support's application's team
- Reason for leaving: Seeking more exposure in the industry and growth
Snr Technical Support Analyst
Kerridge Commercial Systems (PTY) Ltd
12.2016 - 10.2019
- All aspects of hardware and software support which includes:
- Pro-actively taking ownership of a wide variety of calls and problems
- Identifying and rectifying both the causes and the symptoms of problems
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Assisting less experienced members of the team with their calls
- Investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
- Cooperating with Vender Business Analysts, Project Leads and IT Teams to resolve issues and ensure solutions are consistent and documented
- Undertaking any other projects as required by their Manager or the Support Director
- Regularly updating customers regarding the status of their calls
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
- Collaborating with Business Analysts, Project Leads and IT Teams to resolve issues and ensure solutions are viable and consistent
- Reason for leaving: Accepted an opportunity to lead
Remote/Offsite Technical Support
Chase Software (PTY) Ltd
04.2015 - 11.2016
- All aspects of hardware and software support which includes:
- Upgrades, server moves, installations of in-house and client-based chase applications
- Technical support, troubleshoot and repair user related system issues
- Provide on-site assistance as and when the client may be required
- Form part of Change Control Committee for any critical system changes
- Coordinate the project assigned to the remote technical support team
- Operational control and monitoring of in-house Chase software and 3rd level escalations
- Coordinate incident problem changes and release management
- Perform monthly report on the Chase software licensing and billing reports
- Perform client management and relationship management
- Perform Chase system integrations with accounting packages
- Reason for leaving: Accepted a role where I would get more experience with ERP systems
Technical Support Specialist
Inter-Active Technologies (PTY) Ltd
06.2012 - 04.2015
- All aspects of Hardware, Software and Product support, without limitations to the following:
- Analysing the client business requirement (Business Analysis) and translating this requirement into a technical specification
- Server installation and OS installations, platform preparation for specialized application software
- Product installation and upgrade (hardware and software when required)
- System configuration and roll out (server and client machines when required)
- Project Planning Assistance
- Compiling System Documentation
- Problem Resolving (including escalation through proper channels)
- Identification and Escalation of Product Enhancements
- Ongoing Interaction with the Product House in Order to Remain up to Date in Terms of Product Information and Upgrades
- Upgrade Planning and Roll Out
- UAT of Installed Systems
- Remotely dialing into customers' sites and assisting customers with queries or issues regarding our products
- Reasons for Leaving: Company merged with Bytes People Solution
Education
Strategic Management and Corporate Governance Certificate -
University of South Africa
09.2024
National Diploma - Information Technology
Vaal University of Technology
01.2010
National Senior Certificate - Grade 12
Esibonelwesihle Secondary School
01.2005
Skills
- Project Scheduling
- User Acceptance Testing
- Application support
- Business Analysis
- Incident Management
- Data Analysis
- Data Migration
- Staff Management
- Risk Management
- Conflict Management
- Contract Management
- Change Control Processes
- Data Strategy and Management
Accomplishments
- Successful system migration from K8 ERP system to Retail Management system
- Successful rollout and support of K8 ERP system at various Hardware Retail Stores
- Successful system roll-outs and training of eGain Software for incident tracking system for Multichoice Africa branches
- Outstanding implementation of PrimeCure Health Emailtopia system
Supplementarycourses
- Qlikview Designer, Qlikview SA
- Qlikview Developer, Qlikview SA
- VMware vSphere (V5.1), Torque IT
- ITIL Foundation V3, ETC Solutions
- Corporate Leadership and Management, I Can Leadership Institute Africa
Languages
South Sotho
Disclaimer
I T.K. Malape declare that the supplied information is true and correct to the best of my knowledge.
Timeline
Sr. Systems Project Manager
African Parks
09.2022 - Current
Systems Support Manager
Laduma Hardware & Bricks (PTY) Ltd
11.2019 - Current
Snr Technical Support Analyst
Kerridge Commercial Systems (PTY) Ltd
12.2016 - 10.2019
Remote/Offsite Technical Support
Chase Software (PTY) Ltd
04.2015 - 11.2016
Technical Support Specialist
Inter-Active Technologies (PTY) Ltd
06.2012 - 04.2015
Strategic Management and Corporate Governance Certificate -
University of South Africa
National Diploma - Information Technology
Vaal University of Technology
National Senior Certificate - Grade 12
Esibonelwesihle Secondary School
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