TSEBELETSO MAUREEN Makhetha

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Skilled at working independently and collaboratively in a team environment, ensuring that all the regional strategic targets and operations are met as per the SASSA strategic objectives
• Managed various portfolios and positions at higher level where I was seconded to lead a region as a regional manager in the Northern Cape for 3years from 2017- 2020.
• Managed and monitored effective and fruitful spending of allocated regional budget for the administration of social grants.
• Ensured maintenance of good relations with all the stakeholders within the social grants administration , both in government and private sector.

Managed the Durban district by ensuring that all social services are rendered as in the following services and functions within the Social Assistance Act:

• child cares services;
• family and youth care
• drug awareness and counseling services
• assisting the homeless and people living in the streets with family reunification
• managing the social security division by ensuring that all customers ands stakeholders needing social assistance services

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed and monitor payments of grants within the province.
• Monitored adherence by the service provider responsible for the payments of grants throughout the province, to the service level agreement and payment contract.
• Managed adherence and management of social grants processes as well as disasters , within the social assistance Act .