Summary
Overview
Work History
Education
Skills
<Enter your own>
Full Names
Drivers Licence
Contact Number
Health
References
Timeline
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Tsakasile Queeneth Mamba

Mbabane

Summary

Positive, proactive and results driven candidate with experience working in the post and telecommunications sector with the readiness to diversify my career and seek new challenges. Possesses ability to develop and implement successful systems and strategies for portfolio growth. Enjoy being part of, as well as managing and motivating a successful and productive team.

Overview

24
24
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages

Work History

Telecentre Consultant

Swaziland Post and Telecommunications(SPTC)
Mbabane
01.2008 - Current
  • Receiving customer' s applications and issue work orders and surveys according to the company standards and targets.
  • Sell Swazi Telecomm services and products.
  • Receive customers at Telecentre and personally answer problems and queries.
  • Receive customer' s payments and do the balancing in accordance with the company' s accounts and standards.
  • Stock balancing and the duties of customer relations representative.
  • Produce weekly and monthly reports.
  • Provide excellent customer care.

Trainee Technician

Swaziland Post & Telecommunications
01.2006 - 01.2007
  • To keep up to date telephone network records
  • To manage network surveys for service availability for new telephone applications
  • To monitor telephone network faults
  • To record work orders for telephone installations and manage Main Distribution Frames (MDF' s)
  • Ensure compliance to Telecommunication network records, surveying and fault handling standards.
  • Market Swazi Telecom services to customers and Deliver quotations for service provision.
  • Compile daily performance reports on network records, surveys and faults.

Data Capturer

Swaziland Post & Telecommunications(SPTC)
Mbabane
01.2003 - 01.2007
  • Regular and accurate updates of telephone customer details.
  • Verifying accuracy of telephone connections on Main Distribution Frames and Cabinets.
  • Timeous updates of records on rehabilitated telephone network.
  • Verifying accuracy of cable applications to new telephone connections.
  • Answering queries in connection with telephone network allocations.

Telephone Operator

Swaziland Post & Telecommunications(SPTC)
01.2002 - 01.2003
  • Booking and connecting local and international calls for telephone customers.
  • Dealing with telephone enquiries and responding to customer requests for local and international directory assistance.
  • Making and receiving calls on behalf of Swaziland Post and Telecommunications.

Test Desk Clerk

Swaziland Post & Telecommunications(SPTC)
Mbabane
01.2002 - 05.2022
  • Distribution of information on faulty lines to relevant technicians for line repairs and maintenance.
  • Giving feedback to customers on the status of their faulty telephone lines.
  • Compiling statistics on cleared faulty telephone lines.
  • Captured telephone customer' s details into computerized database.

Education

Information Technology Management -

University of Cape Town
Cape Town, South Africa
01-2014

Advanced Diploma - Telecommunications

Universe Technikon College

Diploma - Telecommunications

SPTC Training Centre

Cable Fault maintenance - undefined

SPTC Training Centre

Basic Internet Course - undefined

SPTC Training Centre

Telecommunication Induction Course - undefined

SPTC Training Centre

Certificate - Telecommunications

City and guilds

Certificate - Short Course in Customer Services

University of South Africa

Diploma - Business Studies Administration

Damelin

Skills

  • Proficient use of Microsoft Office

  • Knowledgeable use of Microsoft Word

  • Knowledgeable use of Microsoft Power Point

  • Knowledgeable use of Excel

  • Ability to communicate at various levels

  • Good team player

  • Innovative

  • Ability to work in diverse operating environments

  • Ability to work under pressure

  • Ability to achieve set deadlines

  • Ability to prioritize work

  • Ability to perform efficiently while multi-tasking

  • Requires minimal supervision

<Enter your own>

  • ID Number: 7911011100063
  • Date of Birth: 1/11/1979
  • Gender: Female
  • Nationality: Swazi
  • Driving License: Light Motor Vehicle
  • Marital Status: Single
  • ID Number: 7911011100063

Full Names

Tsakasile Queeneth

Drivers Licence

Light Motor Vehicle

Contact Number

+268 78474035, +268 7602-1885

Health

Paraplegic

References

  • Joyce Groaning
    HR Officer Emplyment and Training
    Tabankulu Estates ESwatini
    Tel: +268 23737 7111
    Cel: ‪+268 7631 6045‬


    Tibuyile Pearl Mamba
    Machine Specialist
    South African Breweries
    Cel: 0738132247

Timeline

Telecentre Consultant

Swaziland Post and Telecommunications(SPTC)
01.2008 - Current

Trainee Technician

Swaziland Post & Telecommunications
01.2006 - 01.2007

Data Capturer

Swaziland Post & Telecommunications(SPTC)
01.2003 - 01.2007

Telephone Operator

Swaziland Post & Telecommunications(SPTC)
01.2002 - 01.2003

Test Desk Clerk

Swaziland Post & Telecommunications(SPTC)
01.2002 - 05.2022

Advanced Diploma - Telecommunications

Universe Technikon College

Diploma - Telecommunications

SPTC Training Centre

Cable Fault maintenance - undefined

SPTC Training Centre

Basic Internet Course - undefined

SPTC Training Centre

Telecommunication Induction Course - undefined

SPTC Training Centre

Certificate - Telecommunications

City and guilds

Certificate - Short Course in Customer Services

University of South Africa

Diploma - Business Studies Administration

Damelin

Information Technology Management -

University of Cape Town

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Tsakasile Queeneth Mamba