Tsakani Yvonne Mochabang
Sales Consultant
Johannesburg
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
14
14
years of professional experience
Work History
Sales Consultant
MiWay PTY LTD
06.2022 - 04.2023
- Responded to telephone and in-person requests for information.
- Developed strong rapport with customers and created positive impression of business.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Customer Relations Consultant
MiWay PTY LTD
12.2016 - 07.2019
- Reduced response times through efficient prioritization of tasks and clear communication among team members.
- Managed a diverse portfolio of accounts while remaining attentive to each client''s unique needspreferences.
- Facilitated successful conflict resolution between customers and company representatives, fostering positive outcomes for all parties involved.
- Supported the seamless transition of clients from sales to support teams by providing comprehensive information on products/services purchased.
- Provided exceptional support during high volume periods, maintaining professionalism and efficiency under pressure.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Data Capturer
MiWay PTY LTD
03.2014 - 11.2016
- Analyzed current data records to provide detailed reports.
- Safeguarded the integrity of captured data by strictly adhering to established security protocols and guidelines.
- Created spreadsheets for more efficient recordkeeping.
- Sent completed entries for evaluation and final approval.
- Advised clients on vehicle requirements
Sales Agent
MiWay PTY LTD
02.2010 - 09.2013
- Stayed current on company offerings and industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Increased sales and customer satisfaction through personalized servicing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
Receptionist
MiWay PTY LTD
10.2009 - 12.2009
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Answered central telephone system and directed calls accordingly.
Education
No Degree - Wealth Management Level 5
Albatros Insurance Administrators
Krugersdorp, South Africa 04.2001 -
No Degree - Class of Business 1 :Personal Lines
Masifunde
Centurion, South Africa 04.2001 -
No Degree - Class of Business 2:Commercial Lines
Masifunde
Centurion, South Africa 04.2001 -
No Degree - RE5
FPI
Centurion, South Africa 04.2001 -
High School Diploma -
Nkatini High School
Malamulele, South Africa 04.2001 -
Skills
Lead prospecting
Regulatory Compliance
Upselling and Cross Selling
Computer Proficiency and Microsoft Office
Multilingual capabilities
Dispute Mediation
Strong Communication and Interpersonal Skills
Honest and Dependable
Accomplishments
Top performing consultant on numerous occasions in data capturing
Ceo Awards winner
Top 5 sales agent
Timeline
Sales Consultant
MiWay PTY LTD
06.2022 - 04.2023
Customer Relations Consultant
MiWay PTY LTD
12.2016 - 07.2019
Data Capturer
MiWay PTY LTD
03.2014 - 11.2016
Sales Agent
MiWay PTY LTD
02.2010 - 09.2013
Receptionist
MiWay PTY LTD
10.2009 - 12.2009
No Degree - Wealth Management Level 5
Albatros Insurance Administrators
04.2001 -
No Degree - Class of Business 1 :Personal Lines
Masifunde
04.2001 -
No Degree - Class of Business 2:Commercial Lines
Masifunde
04.2001 -
No Degree - RE5
FPI
04.2001 -
High School Diploma -
Nkatini High School
04.2001 -