Tsakani Faith Mathebula
Johannesburg
Summary
Hardworking Insurance Underwriter with over 10 years of experience in Insurance Industry. Excellent reputation for resolving problems and improving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Senior Underwriting Support
Old Mutual Insure
04.2017 - Current
- Supported underwriters in risk assessment, leading to improved decision-making and reduced financial loss.
- Built positive relationships with external partners such as brokers or agents, facilitating smooth communication channels for problem-solving purposes.
- Collaborated with sales teams, providing essential information for accurate premium calculations.
- Reduced processing time for applications by optimizing workflow and prioritizing tasks effectively.
- Provided training and mentorship to new team members, contributing to their professional growth and overall team success.
- Assisted in the implementation of new software systems, leading to increased efficiency and accuracy in underwriting operations.
- Managed a high volume of policy renewals, maintaining strong client relationships through effective communication.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance in all underwriting activities.
- Provided exceptional customer service when addressing inquiries or concerns from policyholders or prospective clients regarding coverage details or application status updates.
- Ensured timely completion of underwriting tasks by effectively managing workload and meeting strict deadlines.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Supported review and acceptance or denial of new or renewal business.
Corporate Underwriter
Old Mutual Insure
03.2012 - 04.2017
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Built strong relationships with lenders, brokers and clients for constructive communications.
Commercial Underwriter
Mutual And Federal
12.2009 - 03.2012
- Contributed to company growth by maintaining strong relationships with brokers, ensuring a steady flow of new business opportunities.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance while optimizing business practices.
- Collaborated with sales teams to develop competitive pricing strategies, resulting in greater market share.
- Championed a culture of continuous improvement by regularly reviewing workflows and implementing innovative solutions to enhance overall performance.
- Effectively managed a diverse portfolio of clients, balancing workload priorities to meet tight deadlines without sacrificing quality.
- Assisted in the development of underwriting guidelines, providing clear direction for assessing commercial risks.
- Improved loss ratios through diligent monitoring of policyholder accounts and timely adjustments when necessary.
Commercial Underwriter
Alexander Forbes
07.2007 - 12.2009
- Contributed to company growth by maintaining strong relationships with brokers, ensuring a steady flow of new business opportunities.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance while optimizing business practices.
- Collaborated with sales teams to develop competitive pricing strategies, resulting in greater market share.
- Evaluated emerging markets for potential expansion, considering risk factors and potential return on investment.
Education
No Degree - Short Term Insurance Level 4 FAIS
INSETA
INSETA12.2006
High School Diploma -
Nkwangulatilo
Giyani12.2001
Skills
- Microsoft Office
- Policy Review
- Technical underwriting
- Data Interpretation
- Underwriting guidelines
- Relationship Building
- Policy renewal
- Sales Support
Timeline
Senior Underwriting Support
Old Mutual Insure
04.2017 - Current
Corporate Underwriter
Old Mutual Insure
03.2012 - 04.2017
Commercial Underwriter
Mutual And Federal
12.2009 - 03.2012
Commercial Underwriter
Alexander Forbes
07.2007 - 12.2009
No Degree - Short Term Insurance Level 4 FAIS
INSETA
High School Diploma -
Nkwangulatilo
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