COMPUTER PROFICIENCY
Tryphina Sibongile Nkoana
NOC Surveillance Technician
Pretoria,GP
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
NOC Surveillance Technician
FACT SA
Centurion, GP
01.2014 - Current
- Maintain network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Used Microsoft Word and other software tools to create documents and other communications
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Developed and maintained courteous and effective working relationships
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Exceeded goals through effective task prioritization and great work ethic
- Maintained excellent attendance record, consistently arriving to work on time
- Worked flexible hours across night, weekend and holiday shifts
- Carried out day-to-day duties accurately and efficiently
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Improved operations through consistent hard work and dedication
Sales Assistant
RAGE
Pretoria
09.2012 - 10.2013
- Ensure high levels of customer satisfaction through excellent sales service
- Receiving, processing, and organizing deliveries accordingly
- Ascertain customers’ needs and wants
- Performing regular price audits to identify and correct price discrepancies
- Managed point-of-sale processes
- Increased sales by 10%
- Follow all company policies and procedures
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Maintained records related to sales, returns and inventory availability.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Input credit and debit card payments in POS system to complete purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Marketing Assistant
Rosebank
Pretoria
02.2011 - 04.2011
- Assist in events co-ordination
- Attend to all telephonic queries and correspondence
- Collecting documents and filling for various sections and arrange marketing meetings
- Circulate relevant information to all departments
- Controlling and ordering of all promotional gifts
- Carry out administrative duties in processing reports and documents.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Generated leads through phone calls, emails and face-to-face interactions.
- Conducted thorough research to construct creative and fresh ideas.
- Updated spreadsheets with statistical, financial and non-financial information.
- Tracked marketing efforts to monitor results in real-time.
- Attracted 42 new students by creating and implementing innovative marketing strategies to enroll
Education
High School Diploma -
Nellmapius High School
Pretoria, GP 01.2008 - 12.2008
Some College (No Degree) -
Rosebank College
Pretoria, GP 03.2010 - 12.2011
Skills
MS Word, MS Excel, MS PowerPoint, MS Access, Ms Outlookundefined
Certification
SDH Fundamental Training Certificate
Software
Interests
Reading Books
Hiking
Listening to music
Cooking
Timeline
NOC Surveillance Technician
FACT SA
01.2014 - Current
Sales Assistant
RAGE
09.2012 - 10.2013
Marketing Assistant
Rosebank
02.2011 - 04.2011
Some College (No Degree) -
Rosebank College
03.2010 - 12.2011
High School Diploma -
Nellmapius High School
01.2008 - 12.2008
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