Trust Kashumba

• Installed, configured, administered and integrated vendor systems, third-party application servers and system software and hardware.
• Diagnosed and executed resolution for network and server issues.
• Monitored networks and network devices to resolve technical problems quickly.
• Designed and evaluated WAN and LAN connectivity technologies.
• Planned and implemented [Type] upgrades to system hardware and software.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Worked flexible hours; night, weekend, and holiday shifts.

• Support and maintain organizational computer systems, desktops, and peripherals.
• installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

• Construct, install, and test customized configurations based on various platforms and operating systems.

• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.

• Where required, administer and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls,and/or work orders regarding desktop problems.

• Ensure that desktop connections, ie. network jacks are in proper working order.

• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

• If necessary, liaise with third-party support and PC equipment vendors.

• Perform related duties consistent with the scope and intent of the position.