Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic
Juliet Kyeva

Juliet Kyeva

Sharjah,UAE

Summary

A highly accomplished and dedicated Head of Training with over 24 years of comprehensive experience in Air Traffic Control (ATC) Operations, Air Traffic Management Training, and Safety & Compliance. Demonstrates a deep understanding of ATC training requirements and regulatory standards. A results-driven leader with a proven track record in driving process improvements, fostering cross-functional teamwork, and enhancing employee engagement.

Key Experience & Expertise:

  • 13 years as a licensed Air Traffic Controller (South Africa Civil Aviation Authority and Kenya Civil Aviation Authority), working at multiple airports across South Africa and Kenya, showcasing hands-on expertise in air traffic management and operational efficiency.
  • Over 10 years of experience in ATC On-Job Instruction (OJI), Designated Examiner Classroom Instruction, and Course Development, leading employee Learning & Development initiatives to ensure high-quality training and performance standards.
  • 6+ years in Training Management, with a proven history of managing day-to-day operations within both Air Traffic Control Training Organizations and operational Air Traffic Services (ATS), optimizing resources, and streamlining training processes to enhance performance and efficiency.
  • 6+ years of Intermediate Level experience in Safety Management Systems (SMS) and Quality & Compliance in the civil aviation sector, ensuring safety standards and operational procedures align with regulatory guidelines.

Skilled in fostering continuous improvement, driving effective training programs, and ensuring compliance with safety and quality standards within dynamic and high-pressure environments.

Overview

23
23
years of professional experience
6060
6060
years of post-secondary education
1
1
Certification

Work history

Head of Training (Air Traffic Services)

Serco IAL Limited, Sharjah Branch
Sharjah , UAE
08.2023 - Current
  • Primary Liaison with Authority: Ensure clear communication with regulatory authorities on training system issues, consistently maintaining compliance and addressing service provision concerns.
  • Regulatory Compliance: Maintain 100% regulatory compliance for ATCO and ATCA training in line with GCAA and international standards, while streamlining the approval process for external courses to ensure timely incorporation of approved programs.
  • Training and Competency Manual (TCM): Develop and continuously update a comprehensive TCM, detailing standards and procedures for all ATC-related roles to uphold high training quality and regulatory alignment.
  • Recruitment and Selection: Collaborate with management to select qualified ATC personnel and ensure Assessments of Previous Competence (APC) for new hires in compliance with GCAA standards.
  • Training Management: Oversee unit training programs, manage scheduling and rostering for efficient training delivery, and ensure on-the-job training is conducted by endorsed instructors to maintain quality standards.
  • Competency Assessment and Staff Currency: Conduct annual competency assessments for ATC roles, ensuring ongoing proficiency, regulatory compliance, and operational readiness.
  • Record and License Management: Maintain up-to-date training and licensing records, achieving audit readiness and ensuring timely license submissions through GCAA E-Services.
  • Courseware Development: Conduct Training Needs Analyses, develop tailored course content, and implement modern instructional methods, enhancing engagement and aligning with regulatory standards.
  • Training Effectiveness: Continuously improve training programs through regular evaluations, feedback collection, and updates to align with organizational and regulatory goals.
  • Audit Participation and Compliance Improvement: Actively support internal and external audits, address findings with corrective actions, and leverage insights to prevent issues, enhancing training program quality.
  • Safety and Risk Management: Identify and report safety risks in accordance with the Safety Management System, contributing to a safe and secure operational environment.

Head of Training & Chief Instructor (STCAS)

Serco IAL Limited, Sharjah Branch
Sharjah, UAE
06.2022 - 06.2025
  • Responsible to the Sharjah Training Centre for Airports Science (STCAS) ATCTO Accountable Manager for ensuring the effective and efficient day-to-day operation of the training department
  • Developing Course Material customized to meet the training center's client training needs and objectives
  • Updating and modifying training syllabus to stay ahead of industry developments and maintain relevancy.
  • Researching market trends and competitor activities to strengthen development plans of Sharjah Training Centre for Airports Science (STCAS) ATCTO
  • Organizing delivery of specialized training to Sharjah Training Centre for Airports Science (STCAS) ATCTO internal and external customers
  • Ensuring that the training team at the training center are fully trained and assessed regularly for competence and that all records are kept up to date and stored in secure conditions
  • Ensuring that the training center is efficiently managed and conforms to the requirements of GCAA Regulations
  • Keeping the Sharjah Training Centre for Airports Science (STCAS) ATCTO Accountable Manager informed as to the state of the training center's compliance with GCAA regulations
  • Investigating, following-up and initiating a Corrective Action Plan (CAPA) for audit findings required to re-establish compliance with the required standards after internal and external audits
  • Overseeing day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
  • Monitoring student progress through test administration and adapted learning plans to optimize progress.
  • Delivering Air Traffic Control Training (Ab-Initio, Rating, Continuation, Refresher and Developmental Training) to Air Traffic Control utilizing instructional techniques, including hands-on curriculum.

ICAO ELP Rater

Serco IAL Limited – Sharjah Branch (STCAS)
Sharjah, UAE
05.2023 - Current

Duties and responsibilities

  • Conducting ICAO English Language Proficiency Assessments to ATC and Pilot Licence Holders as per GCAA and ICAO requirements

HEAD OF TRAINING/CTKI/COMPLIANCE AUDITOR

FUJAIRAH AIR NAVIGATION SERVICES (DCA)
Fujairah, UAE
04.2019 - 05.2022

Accomplishments

  • Passed the GCAA interview to become a GCAA Post Holder (Head of Training and Chief Instructor
  • Successfully led a team in establishing FANS ATC Training Organization from inception to certification (GCAA ATO approval) to deliver ATC Rating courses
  • Successfully led a team in conceptualizing and getting GCAA approval to deliver online learning for ICAO 051 (ATC Basic Training course) and other ATM-related courses


Duties and responsibilities

  • Ensured effective and efficient day-to-day operation of Fujairah Air Navigation Services ATC Training Organization
  • Course Development
  • Staff Training and Development
  • Training Delivery for various courses offered at FANS ATCTO
  • Ensured compliance with the GCAA rules and regulations
  • Conducted Corrective Action Plan (CAPA) for audit findings required to re-establish compliance with the required standards after internal and external audits
  • Conducted Inter-departmental Quality and Compliance Audits

ICAO ELP Rater

FUJAIRAH AVIATION ACADEMY
Fujairah, UAE
11.2018 - 05.2022

Duties and responsibilities

  • Conducting ICAO English Language Proficiency Assessments to ATC and Pilot Licence Holders as per GCAA and ICAO requirements

ATS INSTRUCTOR/QUALITY & COMPLIANCE AUDITOR

FUJAIRAH INTERNATIONAL AIRPORT (DCA)
Fujairah, UAE
08.2016 - 03.2019

Accomplishments:

  • Part of a team that successfully got GCAA approval to deliver ICAO 051 Course in 2018 in line with Fujairah International Airport's Emitirization programme (Developing UAE Citizens as ATCs) and working on getting GCAA ATO status to run ICAO ATC Courses


Duties and responsibilities

  • Designed, developed and delivered companywide training to both Air Traffic Services and Fujairah Airport operational employees, for example, ICAO 051 (ATC Basic Training) Course, ICAO 052 (Aerodrome Control) Course, Safety Management Systems (SMS) for Civil Aviation Courses, Human Factors Training Courses for operational staff and Air Traffic Controller's continuous training for regulatory, non-regulatory and employee development purposes.
  • Preparing, reviewing and administering relevant formative and summative assessments as required for all courses conducted.
  • Maintaining the training centre's examination question-bank database.
  • Providing feedback to the ATS Head of Training and Manager ATS regarding any training conducted and offering advice on how to improve the ATS Unit training.
  • Conducting Interdepartmental Quality and Compliance Audits

AIR TRAFFIC CONTROL INSTRUCTOR

FUJAIRAH AVIATION ACADEMY
Fujairah, UAE
09.2015 - 06.2016

Accomplishments:

  • Passed the GCAA interview to become a GCAA approved Air Traffic Control Instructor at Fujairah Aviation Academy.

Duties and responsibilities

  • Delivering Air Traffic Control Training (Ab-Initio, Rating, Continuation, Refresher and Developmental Training) to Air Traffic Control utilizing instructional techniques, including hands-on curriculum.
  • Exam Administration
  • Passed the GCAA interview to become a GCAA approved Air Traffic Control Instructor at Fujairah Aviation Academy.

AIR TRAFFIC CONTROLLER 2

AIR TRAFFIC AND NAVIGATION SERVICES SOC LIMITED
Kruger International Airport, South Africa
11.2009 - 02.2015

Accomplishments:

  • Part of the team that managed the heavy air traffic during the 2010 Soccer World Cup hosted by South Africa;
  • Part of the team that overhauled Station Standing Instructions and Training Manual at Kruger Airport; also involved in compiling and implementing a Continuous Training Plan at the Kruger International airport as part of a companywide exercise. However, I had the sole responsibility to continuously update the documents mentioned above
  • Good knowledge of Technical Aviation Safety processes and management. (I possess an IATA Diploma in Safety Management Systems). I was part of the team that worked tirelessly to reduce Airspace violations by 80% over a one-year period (2013 -2014) within the Kruger International Airport Terminal Control Area after the implementation of the new airspace
  • Passionate and competent Trainer; In my one year as an OJTI at Kruger Airport, together with the OJTI team we provided Aerodrome and Approach Procedural combined operations OJT to 2 Ab-Initio ATC students who attained their validation at the required minimum training hours.

Duties and responsibilities

  • Provided Aerodrome and Approach Procedural Air Traffic Control Services
  • Conducted On-Job-Training for newly trained Air Traffic Control trainees
  • Performed local Designated Examiner duties - Competency and Annual Proficiency checks for Air Traffic Controllers at Kruger International Airport as mandated by the South African Civil Aviation
  • Updated the Station Standing Instructions and the Training document
  • Performed duty roster clerk duties by organizing personnel in shifts to man Kruger ATS Unit effectively
  • Discharged Station-In-Charge duties in the absence of the Kruger ATS Officer in Charge

AIR TRAFFIC CONTROLLER 2

KENYA CIVIL AVIATION AUTHORITY (KCAA)
, Kenya
07.2002 - 10.2009

Duties and responsibilities

  • Aerodrome Control Service - Wilson International Airport
  • Aerodrome Control Service - Mombasa International Airport
  • Approach Procedural Control Service - Mombasa International Airport
  • Aerodrome Control Service - Jomo Kenyatta International Airport
  • On-Job-Training for newly trained Air Traffic Control trainees - Jomo Kenyatta International Airport

Education

Master of Science - General Psychology

University of Roehampton
London, United Kingdom
02.2020

Aviation English Rater's Course

Lenguax English Language Training LTD
East Sussex, England

ICAO 219 ATC Examiner/Assessor Course

Fujairah Air Navigation Services
Fujairah, UAE
11.2021

Aviation Quality Management System (QMS)

AVISAV Quality and Safety Management Services
London, United Kingdom
08.2021

Basic Instructor's (BIT) Course

Fujairah Aviation Academy
Fujairah, UAE
03.2019

MicroNav BEST ATC Simulation Course

Fujairah Aviation Academy
Fujairah, UAE
10.2015

Finance and Accounting for Non-Financial Manager Course

Regenesys Business School
Johannesburg, South Africa

IATA Diploma in Safety Management Systems - Civil Aviation

Aviation Training Academy
Johannesburg, South Africa
10.2013

Management Development Course

Aviation Training Academy
Johannesburg, South Africa
10.2013

Team Resource Management Course

Aviation Training Academy
Johannesburg, South Africa
05.2013

On-The-Job Training Instructor Course

Aviation Training Academy
Johannesburg, South Africa
03.2013

ICAO 053 (Approach Procedural Control) Course

East African School of Aviation
Nairobi, Kenya
08.2001

ICAO 052 (Aerodrome Control) Course

East African School of Aviation
Nairobi, Kenya
12.2000

ICAO 051 (ATC Basic Training) Course

East African School of Aviation
Nairobi, Kenya
12.1999

Skills

    Training Management Skills

  • Leading and Managing teams in a multicultural work environment
  • Air Traffic Control Competency-based Course development ( using the ADDIE Instructional Design model)
  • AT Competency Based Trainnig and Assessment
  • Coaching and mentoring
  • Staff training
  • Team development
  • Training auditing standards
  • Extensive knowledge of ICAO Annexes and documents
  • Good knowledge of GCAA CARs and CAAPs
  • Excellent communication skills
  • Drive for results
  • Project Management (Intermediate Level)
  • Client Relationship Management (Intermediate Level)
  • Strategic business planning and execution skills (Intermediate Level)
  • Proficient in Computer skills, eg, Microsoft Office, Outlook, Qualtrics

  • Internal Auditor Skills

  • Compliance oversight
  • Corrective actions
  • Auditing experience
  • Quality processes
  • Ability to assess compliance vulnerabilities and risk
  • Investigations skills
  • Critical thinking

Certification

  • General Civil Aviation Authority (U.A.E) Post holder - Head of Training
  • General Civil Aviation Authority (U.A.E) Post holder - Chief Instructor
  • Certified ICAO English Language Assessor (General Civil Aviation Authority, U.A.E)
  • ICAO ELP level 6 (General Civil Aviation Authority, U.A.E)
  • General Civil Aviation Authority (U.A.E) approved Air Traffic Control Instructor and Examiner
  • South African Civil Aviation Authority Air Traffic Control Instructor and Designated Examiner
  • Licensed Air Traffic Controller (South African Civil Aviation Authority and Kenya Civil Aviation Authority)

Affiliations

  • Member, International Critical Incident Stress Foundation, Inc. (ICISF) - May 2020 up to date
  • Member, Guild of Air Traffic Controllers of South Africa (November 2014 - February 2015)
  • Member, Kenya Air Traffic Controllers Association (January 2007 - October 2009)

Timeline

Head of Training (Air Traffic Services)

Serco IAL Limited, Sharjah Branch
08.2023 - Current

ICAO ELP Rater

Serco IAL Limited – Sharjah Branch (STCAS)
05.2023 - Current

Head of Training & Chief Instructor (STCAS)

Serco IAL Limited, Sharjah Branch
06.2022 - 06.2025

HEAD OF TRAINING/CTKI/COMPLIANCE AUDITOR

FUJAIRAH AIR NAVIGATION SERVICES (DCA)
04.2019 - 05.2022

ICAO ELP Rater

FUJAIRAH AVIATION ACADEMY
11.2018 - 05.2022

ATS INSTRUCTOR/QUALITY & COMPLIANCE AUDITOR

FUJAIRAH INTERNATIONAL AIRPORT (DCA)
08.2016 - 03.2019

AIR TRAFFIC CONTROL INSTRUCTOR

FUJAIRAH AVIATION ACADEMY
09.2015 - 06.2016

AIR TRAFFIC CONTROLLER 2

AIR TRAFFIC AND NAVIGATION SERVICES SOC LIMITED
11.2009 - 02.2015

AIR TRAFFIC CONTROLLER 2

KENYA CIVIL AVIATION AUTHORITY (KCAA)
07.2002 - 10.2009

Master of Science - General Psychology

University of Roehampton

Aviation English Rater's Course

Lenguax English Language Training LTD

ICAO 219 ATC Examiner/Assessor Course

Fujairah Air Navigation Services

Aviation Quality Management System (QMS)

AVISAV Quality and Safety Management Services

Basic Instructor's (BIT) Course

Fujairah Aviation Academy

MicroNav BEST ATC Simulation Course

Fujairah Aviation Academy

Finance and Accounting for Non-Financial Manager Course

Regenesys Business School

IATA Diploma in Safety Management Systems - Civil Aviation

Aviation Training Academy

Management Development Course

Aviation Training Academy

Team Resource Management Course

Aviation Training Academy

On-The-Job Training Instructor Course

Aviation Training Academy

ICAO 053 (Approach Procedural Control) Course

East African School of Aviation

ICAO 052 (Aerodrome Control) Course

East African School of Aviation

ICAO 051 (ATC Basic Training) Course

East African School of Aviation
Juliet Kyeva