Trudy Dlamini
Kempton Park
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of operational excellence. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
18
18
years of professional experience
Work History
Senior Specialist: Operations Management
Vodacom
Midrand
06.2022
- Act as a liaison between VB Care Managing Executive and internal and external stakeholders
- Lead and Manage strategic programmes in the Managing Executive's office as aligned to the strategic roadmap
- Design and implement operational cadence to enable the division's performance communication to all stakeholders
- Drive alignment of activities and objectives across Digital Care, Service Design& COPS
- Manage the elite customer services teams, drove improvement initiatives, leading them in ensuring exceptional service delivery and customer satisfaction
- Collaborate with key decision-makers across the business (VB Sales and VB Care) to ensure the delivery of business objectives
- Ensure identified operational improvement initiatives are delivered and satisfy shortcomings
- Co-ordinate and drive monthly reports and reviews as required by the Managing Executive with a focus on critically filtering and prioritising key pieces of information
- Prepare the necessary documentation and presentations as required for internal and external audiences by prioritising and validating information that facilitates sound decision making.
Senior Specialist: Sales Operations
Vodacom
Midrand
04.2017 - 06.2022
- Drive sales trading for overall VB business, partnering directly with 2 sales executives running their teams cadence calls
- Support 2 sales executives with day-to-day oversight of their acquisitions(new business) and retentions (resign) business
- Partner with sales executives in localization of the company sales strategy into actionable industry specific commercial actions and then drive and support the execution of these initiatives
- Support the business planning strategic activities such as forecasting, key account account plan reviews, and crafting strategies to target competitor account base
- Custodian of sales initiatives to that focus on driving sales efficiency, through interlock on account reviews, top opportunity reviews, whitespacing and maintain oversight of deal level trends and analysis (e.g
- Deal size, average deal age, growth of business, customer trends, account stagnancy etc.) Support commercial management and finace in setting of annual targets for key metrics, leading the negotiations to influence the sales managing executives and their respective executive heads of sales for each lines of business to accept
- Create data led business insights for proactive business assessment, analysing performance against annual plan and recommending actionable sales intervention
- Providing the sales managing executive with Monthly and Quarterly Business Reviews deck of their respective business to be presented to the chief of sales
- Stimulate effective use of all systems by the sales teams.
Senior Business Consultant
EON Consulting
Midrand
12.2012 - 03.2017
- Assist in account development and management
- Strategic consulting
- External Contractor management
- Manage and co-ordinate project activities
- Stakeholder management
- Elicit business requirements from business sponsor/ Value Chain Analysis
- Crafting ICT strategies for clients
- System Implementation and Training facilitation.
Senior Associate (Advisory)
Ernst & Young
Illovo
08.2011 - 11.2012
- Supervise analytics team on-site
- Project scoping, management and co-ordination
- Track project progress against budget (project plan), communicate progress, delays and any foreseeable issues to senior management and client thereafter
- Compile and present management report toh client senior management
- Elicit business requirements from business sponsor
- Continuous Control Monitoring and Forensic Investigation Analytics
- Data quality and integrity checks
- Financial data reconciliation for completeness testing.
System Analyst/Data Analyst
MTN
Fairlands
09.2009 - 07.2011
- Team Lead (Analytics and Adhoc Business Reports Team)
- Plan, scope, track and communicate progress on some MIS initiatives to MIS management and business sponsors
- Provide technical expertise and recommendations in assessing new projects and initiatives to support and enhance our existing systems
- Elicit business requirements from different business users and compile the business case
- Identify opportunities that can improve efficiency of business processes
- Translate business requirements to functional specification for development team
- Verify database and maintain data integrity.
Data Analyst
MTN
Fairlands
05.2004 - 08.2009
- Elicit business requirements from different business users
- Compile function specifications for reports to be developed
- Ensure all processes and policies are properly documented and all relevant staff trained
- Provide corporate business area with data/reports to facilitate decision making
- Reports are designed according to business specification and adhering to business rules.
Education
Master of Business Administration (MBA) - undefined
Mancosa (Incomplete)
Facilitate and Assessor Training Programme - undefined
Enjo Consultants
Prosci Change Management Certification - undefined
PROSCI
B.Com Informatics - undefined
University of Pretoria
Matric - undefined
The Glen High School
Skills
Identified areas in need of critical improvement and implemented strategies to achieve targets
Supported department leadership in implementing new policies, procedures and controls
Skilled professional bringing expertise in operations and project management Helps achieve goals by coordinating resources, schedules, and team members to meet demands Seeks every opportunity to improve operations and team performance
Skilled specialist focused on maximizing success through effective use of organisational development, business process improvement and competitive intelligence research abilities Top-notch communicator with excellent time management, administrative and customer service skills
Specialisationkeyskills
- Customer Experience - Experienced in leading customer experience improvement initiatives, collaborating closely with the team to ensure exceptional service delivery and customer satisfaction.
- Sales Operations/Enablement - Provide performance data analyze trends pertaining to the effectiveness of operation. Making recommendations pertaining to business development and sales enhancement in order to maximize performance. This includes the support of sales teams through adoption of systems and processes. Facilitate an organization of continuous process improvement of win-rate, product penetration diversification and conversion-rate. The end goal is empowering sales people to win.
- Engagement Management - Skilled in the scoping, execution and management of client-based projects. This includes the definition and setup of project organizations, benefits realization definition and defining monitoring tools and systems.
- Change and Stakeholder management - Skilled in the identification, implementation and management of change management initiatives in both project and corporate environments
- Business Process and Performance - Skilled in detailed business processes development and optimization, analysis of current processes, development of performance measures and systems analysis.
- Business Analysis - Expert in identifying business needs and defining an with end-to-end solutions including definition of performance and intelligence solutions. Solutions are crafted with organization culture and change tolerance consideration.
- Data and Information Management - Skilled in providing clients with end-to-end solutions for maintaining businesses' data systems and organization of a company's data for easy and efficient retrieval and analysis.
Accomplishments
- Vodacom Business Sales Conference 2021 - Top Performing Individual Best Sales Support in FY21 (2021)
- Vodafone MEA Sales Summit - Sales Support Winner (2020)
- Certificate of excellence in developing and delivery the first VGE SA Win/Loss Analysis for Commercial Management (2019)
- Delivery of the first pipeline visualization tool for EBU (2018)
- EON Consulting - Best performing consultant 2013/14
- Featured in the Most Inspiring and Powerful Women Magazine (Apr/Aug 2015)
- Ernst and Young - FIDS dashboard (sales opportunity) Identified an opportunity at Transnet Properties and managed relationships with the client that translated to a EY selling 3000 hours for the development of their FIDS dashboard.
- MTN SP - Develop the program for interconnect reporting to ICASA
- MTN SP - Participate in PPMS migration to EDW
- SAB - Managed the successful migration of Rosslyn Regional Area to SAB Miller Active directory
Celno
079 492 6816
Attributes
I am a well-spoken, personable and extremely adaptable individual. I pride myself on my ability to learn and apply learnings fast. I can build and maintain effective stakeholder relations at different levels within an organisation, these are beneficial in achieving positive business performance. I work well under pressure to deliver high-quality outputs for maximum value to the business within acceptable timelines. Once set goals are met, I regularly seek new work and personal challenges that can provide me with growth whilst enhancing value to the business. I have led diverse groups with various competencies. Possessing the ability to foster collaboration and set clear goals has consistently resulted in improved team performance. With a knack for identifying individual strengths, key competencies in leadership are strong communication and conflict resolution expertise. I have been commended for always maintaining respect even when having hard conversations, which maximizes productivity and morale. In summary, I have a wealth of experience and a strong foundation in analytical thinking, strategic planning, and relationship-building. I have had the opportunity to work and excel in roles requiring both strategic insight and hands-on execution. I have effectively supported high-performing teams, driven operational improvements, and collaborated with cross-functional stakeholders to achieve outstanding results.
Personal Information
Date of Birth: 09/14/79
Timeline
Senior Specialist: Operations Management
Vodacom
06.2022
Senior Specialist: Sales Operations
Vodacom
04.2017 - 06.2022
Senior Business Consultant
EON Consulting
12.2012 - 03.2017
Senior Associate (Advisory)
Ernst & Young
08.2011 - 11.2012
System Analyst/Data Analyst
MTN
09.2009 - 07.2011
Data Analyst
MTN
05.2004 - 08.2009
Master of Business Administration (MBA) - undefined
Mancosa (Incomplete)
Facilitate and Assessor Training Programme - undefined
Enjo Consultants
Prosci Change Management Certification - undefined
PROSCI
B.Com Informatics - undefined
University of Pretoria
Matric - undefined
The Glen High School