Trudine Clewlow

• Providing administrative support to the Bloemfontein branch, assisting the branch manager to manage clients, business related activities, deliveries and technicians call outs.
• Worked closely with upper management on special projects that allowed our branch to better serve our clients' needs.
• Collaborated with other team members to deliver exceptional service, fostering a positive work environment.
• Assisted in the development of marketing strategies to attract new customers and increase branch revenue.
• Handled complex customer issues professionally, escalating concerns when necessary for prompt resolution.
• Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
• Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
• Assisted in preparing monthly reports detailing branch performance metrics showcasing areas of strength as well as improvement.
• Managed customer service inquiries and pinpointed and implemented proper path to resolution.
• Prepared, sorted and distributed social media, Face Book and technicians review reports to appropriate branches.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Communicating with other branch assistants, sharing with them what works and doesn't work is vital. I am part of a team that head office can call on to perform projects from time to time.
• Stock and money control for the Bloemfontein branch.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Processed waitron card/cash payments and paid their tips end of shift.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Developed strong working relationships with team members, fostering a positive work environment.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Increased guest retention by maintaining a welcoming and organized reception area.

• Managed inbound or outbound customer calls
• Account inquiries, customer complaints, product and support issues.
• Built sustainable customer relationships

• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
• Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
• Learned semi-skilled and advanced work by shadowing experienced workers.
• Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

Raising my two children

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Recorded and updated customer information in online systems.