CLAUDIA KAHIMA
WINDHOEK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Front Office Supervisor
Hilton Windhoek
WINDHOEK
04.2023 - Current
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Resolved customer complaints in a timely manner.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other departments to ensure smooth operations.
Guest Relations Agent
Hilton Windhoek
WINDHOEK
09.2019 - 04.2023
- Responded to emails from customers in a timely fashion.
- Verified reservations by phone or email prior to check-in.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted in resolving guest complaints in a professional manner.
- Monitored lobby activity to ensure safety of guests.
Switchboard Operator/Front Desk Receptionist
Hilton Windhoek
WINDHOEK
07.2014 - 09.2018
- Assisted customers with account updates, balance inquiries and other related issues.
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
Waitress
Hilton Windhoek
WINDHOEK
03.2012 - 07.2014
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Some College (No Degree) - Certificate
Riequelle Junior Secondary School
Omaheke Some College (No Degree) - Tourism And Hospitality
Catering Institute of Cleaning Service
Windhoek, Namibia Skills
- Scheduling and calendar management
- Oral and writing communication
- Inquiry response
- Reservation Oversight
- QuickBooks proficiency
- Decision-making capacity
Languages
Otjiherero
First Language
English
Proficient (C2)
C2
Afrikaans
Upper Intermediate (B2)
B2
Timeline
Front Office Supervisor
Hilton Windhoek
04.2023 - Current
Guest Relations Agent
Hilton Windhoek
09.2019 - 04.2023
Switchboard Operator/Front Desk Receptionist
Hilton Windhoek
07.2014 - 09.2018
Waitress
Hilton Windhoek
03.2012 - 07.2014
Some College (No Degree) - Certificate
Riequelle Junior Secondary School
Some College (No Degree) - Tourism And Hospitality
Catering Institute of Cleaning Service
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