Trudie Swanepoel

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Evaluated suppliers to maintain cost controls and improve operations
• Outlined finances, goals and daily operations of company in detailed business plans
• Promoted business via social media to generate leads and maximize brand identity
• Coached and mentored employees through effective recruitment, hiring and goal setting methods
• Maintained up-to-date administrative records to monitor operational conditions
• Performed statistical analyses to gather data for operational and forecast team needs
• Determined best courses of action for company based on regional market trends and demands
• Took over existing store and improved sales growth by 200%

• Brands: FOX, O'Neill, Lee, Wrangler, The North Face and Volcom.
• 12 stores nationwide and over 60 employees
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational and sales targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Maintained quality brand image exposure in alignment with corporate standards.
• Assisted in recruiting, hiring and training of team members.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Managed controllable P&L line items, including inventory, cash and payroll.
• Submitted reports to senior management to aid in business decision-making and planning.
• Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
• Communicated with suppliers to negotiate best pricing on apparel and accessories.
• Monitored social media and online sources for industry trends.
• Reduced stock loss results to 0.45%
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Kept orderly and accurate accounting records by monitoring sales documentation
• Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

Brands:

• Lacoste, Levisons, Versace, Armani, Micheal Kors, Fraas, Burberry, Paul Smith, Hugo Boss, Tiger of Sweden, Paul & Shark
• 90 stores and over a 1000 employees
• Conducted inventory analysis to determine optimal stock levels.
• Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
• Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
• Oversaw preparation and distribution of promotional materials and flyers.
• Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
• Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
• Liaised with store manager to set up visually appealing layout for store merchandise.
• Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
• Contributed to leadership team for implementing company policies and procedures.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
• Formulated processes to reduce downtime and financial loss
• Increased profit by streamlining operations

• 20 stores and over 200 employees including all senior management and warehouse staff
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Supported regulatory compliance by overseeing all audits to verify protocol adherence.
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning

• Boardriders SA brands: Quicksilver, DC and Roxy.
• Tightened security around store to reduce shrink and alleviate theft.
• Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
• Conducted ongoing staff development to help employees achieve growth within job roles.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Analyzed sales data and kept up to date with market trends.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Increased sales by 20% YTD
• Assessed reports to evaluate performance, develop targeted improvements and implement changes
• Brought in exceptional candidates to boost team productivity and operational efficiency
• Drove revenues and team morale by developing and deploying sales contests

• Developed and implemented new filing systems to improve organizational efficiency and productivity
• Executed appropriate staffing and budgetary plans to align with business forecasts
• Provided strong leadership to enhance team productivity and morale
• Examined quarterly financials to determine business operating capacity
• Identified cost improvement changes and cost savings plans to increase company savings
• Increased sales with 30% and reduced stock losses to 0.2%

• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
• Mentored and motivated team members to achieve challenging business goals
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
• Managed team schedule with eye for coverage needs and individual strengths
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Performed pricing and estimates based on customer needs and requirements
• Oversaw computer database and physical filing systems
• Taught staff strategies for completing work and smoothly carrying out senior management directives
• Managed budget implementations, employee evaluations and contract details
• Built customer loyalty by devising promotions and products according to customer needs and budget
• All stores in Zambia stock losses below 0.5% and sales increased with 20%

• Planned, implemented and tracked sales and marketing strategies to promote brand products
• Compiled product and customer data to generate informed profit projections
• Developed innovative marketing campaigns based on key objectives
• Motivated team members to continuous improvement in promoting and selling target products
• Store stock losses below 1% for CBD stores

• Offered friendly and efficient service to customers, handled challenging situations with ease
• Demonstrated respect, friendliness and willingness to help wherever needed
• Increased customer satisfaction by resolving issues