Tromocia Mapula Matlala
Fraud Detection Consultant
Johannesburg
Summary
Highly talented and experienced fraud detection consultant with an extensive background in fraud prevention and detection. Currently employed as a fraud detection consultant at Discovery Bank, with practical experience and a proven track record of success. Expertise in the field makes me a confident candidate to become a top performer at your company. Long-term career goal is to continuously learn and grow specialist skills and abilities, utilizing experience, knowledge, and skills to benefit any employer.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Fraud Operations Team Leader
Discovery Bank
02.2025 - Current
- Manages day to day Fraud operations ensuring operational quality and delivery against SLA’s (internal and external)
- Ensure management of Card Fraud on VRM focusing on alert management to case completion within acceptable TAT’s
- Ensure management of Online Fraud on Actimize on alert management to case completion within acceptable TAT’s
- Ensure management of Application Fraud on SAFPS
- Management of all Fraud disputes and liaise with the Fraud Case Investigators
- Ensures adequate UAT (User Acceptance Testing)
- Gives input into solution design at inception
- Provide daily reports to Executives and other stakeholders
- Leads the team with ongoing mentoring, coaching and development
- Also conducts recruitment and resource planning for the team
- Continuously improves processes and systems to reduce load and improve client experience
- Manages, drives and monitors team performance and incentives
- Actively strategizes around Standard Operating Procedures and is also responsible for enhancements
- Conducts Quality Audits on a sample of the team’s recons, cases and bank-initiated exceptions
- Regularly engage with Fraud Strategy, Exec and other stakeholders to discuss new fraud trends and new Mos
- To assist in contributing to the monthly reporting for the various steering committees such as Fraud working Group, EXCO and Fraud Strategy
Fraud Detection Consultant
Discovery Bank
03.2020 - Current
- Actions alerts with speed and urgency
- Accurately conducts fraud risk assessment ensuring fraud vs legitimate spend is identified
- Providing awareness to clients around fraud risk trends and how to better protect themselves
- Identifies new risks and trends through alert management and proactive client contact
- Identifies potentially fraudulent activity on client accounts in near real time through the management of fraud system alerts
- The incumbent verifies the transaction legitimacy by performing an internal fraud risk assessment, which includes making written or telephonic contact with the client
- To enhance the end clients’ transactional experience by identifying any friction incurred in the process and proactively making client contact to resolve
- Identify new fraud trends and pass that insight onto the fraud analysts for a detailed assessment and for relevant prevention mechanisms to be put in place to reduce impact of fraud trend
- Following up with the reported funds for recoveries to agent bank and other institutions
Specialist Fraud Prevention
ABSA Bank
02.2017 - 03.2020
- Preventing Fraud for our client through stopping mule account and secure funds
- Opening Fraud cases for investigations
- Confirming transactions and cheques and listing all the mule account on Absa misuse of account and SAFPS
- Data capturing and action alerts by screening suspicious information against internal databases and set scorecards (e.g., Algorithms) for potential fraud matches
- When suspicious and unusual transactions are identified, report to Money Laundering on Employee Portal
- Escalate new fraud trends reported by customers to management for possible referral to Digital Channels, branches and SABRIC to create customer awareness
- Report all fraud scams identified and reported on the Customer Care System as set out in the Fraud Risk control Framework
- Scrutinise bank statements for forged or altered information by comparing suspicious transactions against the original transactions
- Escalate a written report to the Branch where the account is being held on remedial actions to be taken on fraudulent account
- Ensure a strong focus on risk, repayment ability and sustain ability during the assessment process to balance excellent service delivery with risk mitigation
- Ensure high quality communication through personal interaction with clients/customer
Officer Digital Fraud Monitoring
ABSA Bank
- Investigation of fraud compromises
- Identifying new fraudulent modus operandi and sharing with my colleagues for prevention purposes
- Calling and confirming internet-banking transactions to prevent “deposit scam”, “change of banking details”, “racketeering” and “money laundering”
- Real time monitoring of high risk and liaising with other business units, other Banks, customers, and other business entities about possible fraudulent Transactions
- Apply the highest standards of controls and risk management practices and behaviors, embed a positive risk, and control culture
Education
Certificate In Criminal justice And Forensic Investigation -
Certificate in Accounting - undefined
ICB Business College
Grade 12 - undefined
Motse Maria High School
Skills
Self-motivated execution
Personal Information
- ID Number: 9202240314081
- Gender: Female
- Nationality: South African
- Driving License: Yes
Timeline
Fraud Operations Team Leader
Discovery Bank
02.2025 - Current
Fraud Detection Consultant
Discovery Bank
03.2020 - Current
Specialist Fraud Prevention
ABSA Bank
02.2017 - 03.2020
Officer Digital Fraud Monitoring
ABSA Bank
Certificate in Accounting - undefined
ICB Business College
Grade 12 - undefined
Motse Maria High School
Certificate In Criminal justice And Forensic Investigation -
Similar Profiles
Oreneele MajaOreneele Maja
Client Service Representative at Discovery BankClient Service Representative at Discovery Bank
Noxolo MabenaNoxolo Mabena
Client Engagement Consultant at Discovery BankClient Engagement Consultant at Discovery Bank
Mitchell MachiridzaMitchell Machiridza
Client Engagement at Discovery BankClient Engagement at Discovery Bank
Shoneez JafferShoneez Jaffer
CEO / Founder at Brain Box Learning CentreCEO / Founder at Brain Box Learning Centre
Tshiko Gabriel MashikeTshiko Gabriel Mashike
Painter and Electrician at Pumla SchoolPainter and Electrician at Pumla School