Triston Benade
Barman And Dining Assistant
Centurion
Summary
Adept at beverage preparation and fostering hospitality service excellence, I enhanced guest experiences and maximized profits at Rovos Rail through innovative cocktail creation and suggestive selling. The ability to manage high-pressure situations and maintain a professional appearance, alongside a team player attitude, contributed to significant service quality improvements.
Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in 5 star establishments.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Bartender and Dining Assistant
Rovos Rail
Pretoria
01.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events,journeys, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high end customers to a 5 star standard.
- Knowledge about South African wines.
- Know how to work under pressure.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Kitchen Hand
Kleinkaap
Centurion
12.2023 - 12.2023
- Followed recipes and chef instructions to prepare food correctly.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Plated and presented food following chef requirements.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Preparing Breakfast Buffets for large volumes of up to 200 guests.
Bartender
Padstal Centurion
Centurion
09.2023 - 12.2023
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Data Capturer
Moulder Skills Development
Centurion
01.2022 - 12.2022
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Managed documents by organizing forms, filing records, preparing correspondence, and creating reports.
- Utilized specialized software tools for seamless integration of captured data into the company's systems.
- Captured 150 Companies worth of Data.
Education
High School Diploma -
Hoërskool Zwartkop
Centurion, South Africa 01.2018 - 12.2023
Skills
Beverage preparation
Suggestive selling
Food service
Menu memorization
Food running
Classic cocktails
Handling difficult customers
Hospitality service expertise
Team player attitude
Professional appearance
Order management
Dining room management
Additional Information
I have also completed a lot of training during my time at Rovos Rail. Including but not limited to: Service Excellence, Empathy training, Wine Knowledge, Standard Operating Procedure, First Aid Level 1, Barista, and Butler training.
Timeline
Bartender and Dining Assistant
Rovos Rail
01.2024 - Current
Kitchen Hand
Kleinkaap
12.2023 - 12.2023
Bartender
Padstal Centurion
09.2023 - 12.2023
Data Capturer
Moulder Skills Development
01.2022 - 12.2022
High School Diploma -
Hoërskool Zwartkop
01.2018 - 12.2023
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