Tristan Ogle
Pretoria
Summary
Dedicated IT Operations Engineer with expertise in managing Level 2 and 3 incidents for e-invoicing applications. Proficient in SQL and AWS, with a strong background in application troubleshooting and database design, ready to enhance operational efficiency.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
IT Operations Engineer
BMW ZA IT HUB
Pretoria
10.2023 - Current
- Managed Level 2 and 3 incidents for BMW IT Hub's e-invoicing applications, consistently meeting OLA and SLA commitments.
- Leveraged ServiceNow as an ITSM tool to resolve incidents, and manage change and problem management processes.
- Constructed SQL queries to extract application-specific insights from the e-invoicing database, and report existing issues within the system.
- Monitored system performance metrics, and identified potential bottlenecks that worsen system operations.
- Worked closely with developers to troubleshoot application-related issues in the production environment.
Software Engineer
BMW ZA IT HUB
Pretoria
07.2022 - 10.2023
- Made use of the AWS cloud, JavaScript, and Python to build web and cloud-based applications for the BMW Group.
- Designed and maintained databases to store application data using SQL Server and AWS-specific database services
- Utilised GitHub as a version control tool to manage source code across multiple projects.
- Deployed applications on server machines with AWS.
- Documented software designs and architecture for future reference and maintenance.
Education
Bachelor of Commerce Honours - Informatics
University of Pretoria
Pretoria, South Africa04-2023
Bachelor of Commerce - Informatics
University of Pretoria
Pretoria, South Africa05-2022
Skills
- SQL
- Database design (MS SQL Server, Oracle, pgAdmin)
- ServiceNow incident management
- Cloud computing (AWS)
- Web programming (Python, C#, Java, JavaScript/TypeScript)
- Application troubleshooting
Certification
AWS Certified Solutions Architect - Associate
Timeline
IT Operations Engineer
BMW ZA IT HUB
10.2023 - Current
Software Engineer
BMW ZA IT HUB
07.2022 - 10.2023
Bachelor of Commerce Honours - Informatics
University of Pretoria
Bachelor of Commerce - Informatics
University of Pretoria