Trisha Naidoo

· Understand the channel and influence the environment in which distributor operates. Understand the distributor’s organization structure and KCP competitive position.

Distributor business plan and execution

· Monitor execution of business plan / business performance at territory level.

Understand the market segments and end user customers served by the distributor.

· Identify and recruit new distributors to support specific channel activity, if required by the country/region strategy.

· Identify opportunities for business development. Understand product/initiatives/programs launch concept and how it can benefit the distributors

· Build the action plan: DSR presentations, target account lists, product launches, marketing / sales initiatives

Purchases vs. sell out, performance of newly launched products, street business, tenders, DSR’s motivation, pipeline of new customers.

· Regular review of business plan with full internal / external visibility (key contacts) - Quarterly or twice a year as appropriate

· Understand and execute regional agreements with existing distributor groups and communicate / cooperate regularly with National DAM / AM as well as the rest of the Customer Management Team including Capability Managers

· Pivot to hybrid techniques in 2020 whilst taking care of some national key accounts.

• To liaise with management, buyers of major contracts, franchise and support distributors in region and to ensure that a good business relationship exists between them and the Professional Division.
• Achieve objectives as per the Business plan.
• Identify and support key accounts within the region. Achieve Key Account objectives in terms of sales and volumes, as per Key Account plan
• Maintained consistent sales by developing and deepening positive customer connections.
• Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

• Monitored company inventory to keep stock levels and databases updated.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Participated in team-building activities to enhance working relationships.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

· Customer queries and customer service

· Internal sales

· Achievement of monthly targets.

· Order entry and stock handling

· Management of staff over weekends.

· Brand manager for specific brands in store

· Ensuring customer satisfaction at all times.

· Knowledge of new and existing products.