Trish Likando Masuku
Marketing, Communications ,and Administration Specialist
Harare,HARARE
Judge a man by his questions rather than his answers.
Voltaire
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Leveraged expertise in database maintenance and communication to enhance operational efficiencies and customer satisfaction. Achieved significant cost reductions and revenue growth through innovative customer engagement strategies. Skilled in commerce and persistence, driving results and fostering strong client support. Driven and hardworking professional, successful at developing extensive knowledge of company offerings in order to provide the best service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Advertising and Marketing Administrator
Ella Afrique Pvt Ltd
01.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Providing administrative support to Brand Managers on controlling Marketing budgets set by brands.
- Collecting data on all expenditures
- Managing data warehouse for Finance team and General Management.
- Targeted new customers to grow geographic reach and increase revenue.
- Coordinating marketing and advertising expenditures for East Africa, West Africa and French Africa regions.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Client Service Coordinator
Food Warehouse LTD
03.2017 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educate &encourage clients on use of digital services and platforms.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Educated clients on account services , products and resolved client inquiries regarding statement information and account balances.
- Participate in cost savings initiatives for the branch by effectively managing resources under own control.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Created customer support strategies to increase customer retention.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained and managed customer files and databases.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Relations Coordinator
M&M Joyous Events Pvt LTD
04.2013 - 12.2015
- Resolved customer issues and escalations with efficiency and diplomacy.
- Developed strategies to increase customer satisfaction.
- Maintained highest level of customer satisfaction across Conference area by mentoring and motivating team members to deliver exceptional performance.
- Coordinated staff and resources to accommodate promotional events.
- Managed inventory on Stocks.
- Ensured the team delivered up to standard Events for clients.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Completed opening and closing functions to meet operational needs.
Field Marketing Representative
UNILIVER ZIMBABWE PRIVATE LIMITED
01.2010 - 01.2011
- Generated reports to support development and implementation of marketing plans.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Developed questionnaires and facilitated focus group discussions.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Education
Certificate - Data Management
05.2024
Certificate - DIGITAL MARKETING
08.2022
Diploma - Marketing And Business Management
09.2018
- Academic Skills Development
- Business Communication
- Business Management 1
- Business Statistics
- Economic Principles
- Financial Management 1
- Marketing 1
- Integrated Marketing Communications
Skills
- Marketing
- Communications
- Commerce
- Business Management
- Persistence
- Pattern recognition
- Customer Service
- Customer Education
- Client Support
- Database Maintenance
- Escalation management
- Customer relations
References
The Mpilo Life Project:
Contact - Daniel Ndlovu - Senior Grants Administrator
+27743264618
Ella Afrique
- Marketing and Finance Director
apadmin@ellaqfrique.co.zw
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advertising and Marketing Administrator - Ella Afrique Pvt Ltd
01.2023 - Current
Client Service Coordinator - Food Warehouse LTD
03.2017 - 02.2022
Customer Relations Coordinator - M&M Joyous Events Pvt LTD
04.2013 - 12.2015
Field Marketing Representative - UNILIVER ZIMBABWE PRIVATE LIMITED
01.2010 - 01.2011
DATAVERSITY - Certificate, Data Management
Trust Academy - Certificate, DIGITAL MARKETING
IMM Graduate School - Diploma , Marketing And Business Management
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