Trevor Ndlovu

• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Drive market share
• Drive and maintain Accessibility, Availability and Activation and Affordability for clients
• Drive RSP
• Brand portfolio approach across all categories Beer, Wine, Spirits and RTD
• Drive price-driven promotions and power pack compliance agreements with customers
• Build partnerships with customers
• Maintain call strike rate
• Drive continuous improvement and implement business improvement initiatives
• Take responsibility for own development and contribute to team effectiveness by displaying HEINEKEN Behaviours

• Coordinated closely with internal departments such as logistics ensuring timely delivery of products thereby enhancing customer satisfaction levels.
• Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
• Optimized sales performance using data-driven insights to adjust strategies and customize presentations for targeted audiences.
• Collaborated with cross-functional teams for successful product launches and marketing campaigns.

• Established strong relationships with local businesses, securing sponsorships and partnerships for events.
• Coordinated with sales teams to develop tailored promotions catered to specific target audiences.
• Managed promotional budgets efficiently, ensuring maximum return on investment for marketing efforts.
• Improved sales performance by promoting products and services at trade shows, conferences, and other industry events.

• Ensure cost effective inventory management of all goods

• Maintain highest possible level of customer service. (Internal and external)

• Manage stock movements and documentation in accordance with the ICC and Internal/External Audit controls.

• Ensure routine Quality Control inspections in Secondary Operations.

• Understanding, implementation and adherence to Internal Control Measures such as ICC’s, ISO requirements, and Operations Excellence

• Conduct stock count according to company standards and procedures

• Ensure that all post goods issues have been processed for all deliveries and driver corrections

• Ensure missing broken and foreign surveys are conducted according to policy

• Ensure that all stock postings are posted to the correct accounts

• Improving business processes to ensure achievements of Business Objectives