Wildlife
Trevor Clarke
Specialist Tour Guide And Operator
Kloof
Summary
Dynamic professional with extensive experience in operations management and client relationship management at Icap South Africa. Proven track record in optimizing team performance and enhancing customer satisfaction. Skilled in financial reporting and trading strategies, fostering strong partnerships that drive business growth. Committed to delivering exceptional results through effective leadership and strategic decision-making.
Overview
45
45
years of professional experience
1
1
Certification
3
3
Languages
Work History
Owner/Operator
Cybele Eco Tours
01.2015 - Current
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Guided groups of up to Number people on scheduled tours.
- Developed strong relationships with vendors, securing competitive rates and attractive packages for clients.
- Maintained detailed client records to facilitate personalized service and anticipate future needs.
- Built personal relationships with guests to promote positive experiences.
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Negotiated favorable contracts with suppliers that resulted in cost savings without compromising quality.
- Researched emerging travel trends, incorporating popular destinations into the company''s offerings to stay competitive in the market.
- Stayed current on industry regulations and compliance requirements, ensuring adherence throughout all aspects of tour planning.
- Increased repeat business through excellent customer service, attention to detail, and timely communication.
Manager
Traditions
01.2010 - 07.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored junior traders, sharing expertise and guiding their professional growth within the organization.
- Reduced risk factors for the company by conducting thorough assessments of potential investments.
Senior Broker
Continental Capital Markets
01.2006 - 12.2009
- Optimized brokerage team workflows, boosting efficiency.
- Implemented risk management strategies for clients'' portfolios, minimizing exposure to market fluctuations while maximizing returns on investments.
- Secured numerous profitable deals for clients through constant monitoring of market movements and timely advice based on data-driven insights.
- Consistently exceeded sales targets by cultivating strategic partnerships with institutional investors who contributed significantly to overall revenue growth.
- Organized educational workshops for clients on various financial topics, promoting informed decision-making and deepening their understanding of investment options available in the market.
- Assisted clients in managing regulatory compliance requirements effectively without compromising their long-term financial goals.
- Mentored junior brokers, sharing industry insights and best practices while promoting a collaborative work environment.
- Managed high-value accounts with precision, maintaining confidentiality and preserving trust between the firm and its clients.
- Expanded the company''s clientele by building strong relationships with key decision-makers through networking events and industry conferences.
- Advised clients on optimum buying and selling choices for maximum returns.
General Manager of Operations
Icap South Africa
01.2001 - 2004
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Manager
Harlow Butler
01.1990 - 12.1994
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Broker
M W Marshalls
01.1984 - 12.1989
- LondonStreamlined processes within the brokerage team, leading to increased efficiency and improved response times for clients.
- Implemented risk management strategies for clients'' portfolios, minimizing exposure to market fluctuations while maximizing returns on investments.
- Secured numerous profitable deals for clients through constant monitoring of market movements and timely advice based on data-driven insights.
- Consistently exceeded sales targets by cultivating strategic partnerships with institutional investors who contributed significantly to overall revenue growth.
- Improved communication channels between brokers, traders, research analysts, ensuring seamless information flow across all departments.
- Mentored junior brokers, sharing industry insights and best practices while promoting a collaborative work environment.
- Managed high-value accounts with precision, maintaining confidentiality and preserving trust between the firm and its clients.
- Continuously updated personal knowledge of market developments, regulatory changes, and evolving investment strategies to maintain expertise and provide clients with accurate guidance.
- Advised clients on optimum buying and selling choices for maximum returns.
Trading Support
Santam Bank
01.1983 - 12.1983
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Trainee Banker
Barclays Bank
01.1981 - 12.1982
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Collaborated with IT department to enhance online banking security measures, reducing instances of fraud and unauthorized access.
- Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
- Led team in development of new customer onboarding process, streamlining operations and enhancing customer experience.
- Improved team productivity with implementation of new software for tracking customer interactions and transactions.
- Optimized currency exchange transactions, providing customers with competitive rates and increasing bank revenue from these services.
- Developed financial models to predict future market trends, aiding in strategic planning and investment decisions of bank.
Education
High School Diploma - Economics And Commerce
Christian Brother's College
Bulawayo12.1980
Skills
Operations management
Accomplishments
Trevor is a born leader, who managed trading desks from an early age. Having worked globally in different cultures and market conditions, he has proved his flexibility to adapt to all new circumstances and environs. New York, Tokyo, Manama and Lausanne were a few of the cities that Trevor enjoyed a secondment to.
In all financial centres, Trevor had to comply with local registration and completed all the necessary board examinations to comply with local standards
Affiliations
ACI
JSE
lSE
FSA
SSE
Interests
Sport
Music
Safari
Photography
Wine
Food
Africa
Timeline
Owner/Operator
Cybele Eco Tours
01.2015 - Current
Manager
Traditions
01.2010 - 07.2014
Senior Broker
Continental Capital Markets
01.2006 - 12.2009
General Manager of Operations
Icap South Africa
01.2001 - 2004
Manager
Harlow Butler
01.1990 - 12.1994
Senior Broker
M W Marshalls
01.1984 - 12.1989
Trading Support
Santam Bank
01.1983 - 12.1983
Trainee Banker
Barclays Bank
01.1981 - 12.1982
High School Diploma - Economics And Commerce
Christian Brother's College