Trevino Kock
Area Manager
Cape Town,WC
Summary
I am Analytical, Innovative, Enthusiastic and a dynamic young adult with the necessary commercial experience to become a major asset to your organization. I am Passionate about business & service excellence.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
14
14
years of professional experience
4032
4032
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Area Manager
Empire Support Management
01.2023 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Tactical Officer
PPA Security
06.2021 - 12.2022
- Established strong rapport with community members, promoting positive relations between the organization and local populations while conducting field operations.
- Enhanced team performance by implementing tactical training programs and exercises.
- Supported crisis management efforts by coordinating resources effectively when responding to emergency situations.
- Optimized resource allocation for mission success, managing equipment and personnel effectively.
- Streamlined communication processes, enhancing information flow between teams during critical operations.
- Utilized advanced technology platforms to enhance situational awareness and support decision-making processes during missions.
- Led training exercises simulating real-world scenarios, preparing personnel for successful deployments in various environments.
- Collaborated with interagency partners, strengthening relationships and fostering cooperation on joint missions.
Peace Officer
Red Ants
03.2021 - 05.2021
- Facilitated traffic control measures during special events for smooth operations and public safety.
- Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
- Maintained a safe environment for staff and visitors with regular safety inspections and adherence to established protocols.
- Assisted in the development of comprehensive emergency response plans, ensuring preparedness for various scenarios.
- Contributed to a positive work environment by fostering teamwork among officers and promoting professional growth opportunities.
- Reduced risk of security breaches by consistently monitoring surveillance systems and responding to alarms promptly.
- Increased knowledge of emerging threats through continuous training sessions that improved adaptability in diverse situations.
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Safeguarded sensitive information by maintaining strict confidentiality standards while managing access to secure locations within facilities.
Food and Beverage Supervisor
Tsogo Sun International
08.2019 - 07.2020
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
Armed Response Officer
Red Alert
03.2019 - 07.2019
- Patrol and respond to clients and signals forwarded from the monitoring centre
- Conducting security checks
- Identify threats
- Preventing unauthorised access to the premises
- Liaise with the SAPS, management and other relevant parties to ensure that the suspects are handed over to the SAPS in a lawful manner
- Ensure that the response times are according to the stipulated SOP’s
- React immediately to situations where any member of the public’s life is in danger
- Take detailed notes of all activity at the crime scene, take photos and conduct a full investigation on the scene
- Report back to the Control Room regarding the request for response
- Documenting shift activities and writing reports
- Record all incidents in the Occurrence Book (OB) with full details as prescribed in the Standard Operating Procedure
- Do a proper hand over at the end of each shift in the Occurrence Book (OB) as per the Standard Operating Procedure
- Reason for leaving: Contract position
Manager
Spur
11.2018 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Protection Officer / Assistant Supervisor
Cash Automation
06.2017 - 06.2018
- Ensured compliance with relevant laws, regulations, and company guidelines while executing all protection duties effectively.
- Increased knowledge of emerging threats through continuous training sessions that improved adaptability in diverse situations.
- Managed crisis situations calmly under pressure while directing appropriate actions during emergency responses.
- Assisted in the development of comprehensive emergency response plans, ensuring preparedness for various scenarios.
- Implemented strong interpersonal skills to manage conflicts professionally when resolving disputes between individuals onsite.
- Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors.
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
- Maintained a safe environment for staff and visitors with regular safety inspections and adherence to established protocols.
Protection Officer / Acting Custodian
SBV
12.2010 - 02.2016
- Full responsibility and accountability for collecting and delivering clients’ money
- Observe, assess, identify and respond to threats
- Report all delays to the Branch Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers, utilise security equipment
- Take preventive action towards any suspicious activity
- Receiving, sorting and distributing consignments, Balancing cash
Education
Matriculated - English, Afrikaans, Physical Science, Economics, Mathematics, Biology, Geography
Green Point Secondary School
East London, South Africa12-2006
Operations Management Certificate -
Damelin College
Cape Town, South Africa 01.2021 - 12.2021
National Dip.Agricultural Management - Agricultural Business And Management
UNISA
12-2024
Skills
- Handling Firearms
- Knowledge of Firearms Act
- Knowledge of National Key Point Act
- Decision making skills
- Judgement Skills
- Time management
- Resilience and stress tolerance
- Drive & Energy
- Professionalism
- Operations management
- Team development
- Business development and planning
- Relationship building and management
Certification
PSIRA Grades, C, D, E
Personal Information
- ID Number: 8811155201082
- Driving License: Code 8
- Marital Status: South African
Timeline
Area Manager
Empire Support Management
01.2023 - Current
Tactical Officer
PPA Security
06.2021 - 12.2022
Peace Officer
Red Ants
03.2021 - 05.2021
Operations Management Certificate -
Damelin College
01.2021 - 12.2021
Food and Beverage Supervisor
Tsogo Sun International
08.2019 - 07.2020
Armed Response Officer
Red Alert
03.2019 - 07.2019
Manager
Spur
11.2018 - 02.2019
Protection Officer / Assistant Supervisor
Cash Automation
06.2017 - 06.2018
Protection Officer / Acting Custodian
SBV
12.2010 - 02.2016
Matriculated - English, Afrikaans, Physical Science, Economics, Mathematics, Biology, Geography
Green Point Secondary School
National Dip.Agricultural Management - Agricultural Business And Management
UNISA
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