Trever Pestana
Milnerton,WC
Summary
I am a friendly, passionate, and ambitious professional, I have a positive outlook on life and an unwavering commitment to excellence. My perfectionist nature ensures that I tackle every task with meticulous attention to detail, consistently delivering high-quality outcomes. With over three decades of career experience and a PMP Certification in hand, I am well-equipped to handle the complexities of project management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER
MTN SOUTH AFRICA
06.2016 - 10.2024
- Managing multiple projects related to telecommunications, this includes new applications, features, enhancements, contract types and packages
- My daily activities include Scope, and Requirements Management as well as Stakeholder (internal and external), Resource, Communication and Risk Management
- I accomplish this through JAD Sessions, weekly status meetings and reports, project schedule monitoring and been very involved in the project itself
PROJECT MANAGER
MERCHANT SERVICES
09.2015 - 05.2016
- Managing multiple projects related to the Point-of-Sale devices (POS) in retail stores, this includes software upgrades, new features and enhancements as well as adhering to PASA regulations
- My daily activities include Scope, and Requirements Management as well as Stakeholder, Resource, Communication and Risk Management
- I accomplish this through JAD Sessions, weekly status meetings and reports, project schedule monitoring and been very involved in the project itself as a whole
PROJECT MANAGER
DYNAMIC DECISIONING
01.2013 - 09.2015
- Managing multiple projects related to automated credit scoring of FNB customers, this included dealing with different business units to gather information on FNB customers on their current portfolio behavior
- These projects spanned over a minimum of 3 months and could take up to 12 months to implement depending on the size of the projects, I have also been the PM (from a credit scoring perspective) on the implementation of our new bank in Ghana which is still ongoing, and this project has been in operation for over 12 months
- I was then appointed to oversee the capacity planning of all PM's as well as reviewing all projects logged, ensuring that impacts assessments, prioritization and allocation of projects take place
- I Implemented a new Portfolio Management System (Rational Focal Point), This system has enabled my PMO to track cost and time estimate vs
- Actual, better prioritization of projects in terms of ROI, capacity planning and resource allocations
PRODUCT OWNER
FNB
03.2012 - 12.2012
- Leading a team of employees to the successful implementation of FNB’s “products in a box” strategy whereby FNB customers could walk into a FNB Branch and purchase a FNB Product without standing in queues
- This improved customer service and reduced the length of queues in branches
PROVINCIAL IMPLEMENTATION MANAGER
FNB
05.2009 - 03.2012
- Managed the change and implementation of new products and systems across +- 50 FNB Branches, facilitated training and change management sessions on the implementation of the paperless solution within FNB
PROJECT MANAGER
FNB
06.2007 - 04.2009
- Leading a project team to the successful implementation of the ATM software platform re-write as well as the 24hr real time automated deposit solution using RUP SDLC and use case modeling
- This included project planning, intense stakeholder and conflict management, vendor negotiations, device research and sourcing, risk management, resource management
BUSINESS/SYSTEMS ANALYST
FNB
09.2004 - 06.2007
- Identified risks and opportunities and modeled use cases using UML for system functionality, compiled Business/Systems Requirements Specifications, stakeholder management, vendor interactions, JAD sessions
CALL CENTRE AGENT
FNB
03.2003 - 09.2004
- Providing a high level of service over the telephone by offering first level technical support to all FNB branches in respect of, start/end of day procedures and any other computer or non-computer related problems that they might encounter
CUSTOMER CARE CONSULTANT
FNB
02.2001 - 03.2003
- Welcoming clients to the bank and directing them to the relative departments in order to do their business successfully and efficiently
- Team leader for a sales team, and assisted in the planning and organizing of team building exercises and functions
CUSTOMER RESPONSE AGENT
CS HOLDINGS
11.2000 - 01.2001
- Providing a high level of service over the telephone by offering first level PC Support to all Packard Bell Customers
FIRST LINE TECHNICAL SUPPORT
INVESTEC BANK LTD
08.2000 - 10.2000
- Working shift hours monitoring local and national servers to prevent system crashes or server failures and contacting relative technicians when required
- Checking that Investec's Online Banking Website is fully operational and that the JSE download information is correctly downloaded
REVIEW CLERK
BARCLAYS LIFE ASSURANCE
04.1999 - 05.2000
- Company Overview: LONDON
- UK
- Dealing with miss-sold pensions to clients and liaising with other Pension companies telephonically, via e-mail, as well as sending out letters and sensitive business documentation to other companies and clients
- LONDON
- UK
Education
Project Cost Management -
PM Ideas
01.2015
Project Management Professional (PMP Fifth Edition Alignment) - undefined
PM Ideas
01.2015
Prince 2 Foundation - undefined
PM Ideas
01.2014
Project Management Professional (PMP) - undefined
PM Ideas
01.2013
SharePoint end user level 1 and 2 - undefined
Konitek
01.2011
Project Management - undefined
Boston Business School
01.2010
Financial Management for Project Managers - undefined
George Washington University School of Business (South Africa)/ IRR Training
01.2007
Requirements Management with Use Cases/RUP Fundamentals - undefined
Software Futures
01.2007
Business Analysis using UML - undefined
Solms I.T
01.2004
Network + (workshop) - undefined
Executrain
01.2004
Grade 12 (Matric) - undefined
Forest High School
01.1993
Skills
- Project tracking
- Systems implementation
- Project development
- Project scope analysis
- Change control operations
- Processes and procedures
- Change Management
- Resource & Conflict Management
- Facilitation and Presentation skills
- Stakeholder Management
- Project Risk & Governance
- Problem Solving
Certification
- PMP
- Prince2 Foundation
Accomplishments
- 01/01/20, Project Managed the replacement of a MTN application to a new improved solution (EVD) that allows MTN Agents to sell and vend MTN prepaid products, as well as 3rd party products (Electricity, DSTV, etc.…). This upgrade included all backend systems and enabling new features such as: instant commission payouts to agents, detailed tracking and monitoring of real time sales.
- 01/01/15, Implemented Portfolio Management System for FNB, enabling the PMO to operate at an optimal level in view of prioritization of projects, capacity planning and resource allocation as well as tracking estimates vs. actual against time and cost on all projects.
- 01/01/09, Project Managed a Deposit Automation Solution from inception through to implementation in 6 months using the RUP Fundamentals, this included engaging with different vendors to find the best possible solution. This solution accredited FNB to be the first Bank in RSA to offer a 24hr real time deposit solution to their customers. This project also won the first prize in the annual internal innovation’s competition in 2009. Total prize money = R1Mil.
- 01/01/05, In 2005 FNB ATMs decided to switch their legacy backend and monitoring systems for to new technology, which was a first worldwide. I analyzed and documented the systems functionality by means of use case modeling where I identified which actors exist and what use cases they will require when interacting with the system. This project was completed within 18 months and Microsoft was recognized in America at their annual conference for the groundbreaking work they achieved in collaboration with FNB ATMs.
References
- Adrie Rossouw, Previous Manager [FNB], +27 82 782 2244, arossouw2@fnb.co.za
- Prabhakar Manikonda, Current Manager [PSS Director], +27 78 862 6506, prabhakar.manikonda@providencesoft.com
- Deon Nel, Current Manager [MTN], +27 83 212 4622, deon.nel@mtn.com
Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work week401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PROJECT MANAGER
MTN SOUTH AFRICA
06.2016 - 10.2024
PROJECT MANAGER
MERCHANT SERVICES
09.2015 - 05.2016
PROJECT MANAGER
DYNAMIC DECISIONING
01.2013 - 09.2015
PRODUCT OWNER
FNB
03.2012 - 12.2012
PROVINCIAL IMPLEMENTATION MANAGER
FNB
05.2009 - 03.2012
PROJECT MANAGER
FNB
06.2007 - 04.2009
BUSINESS/SYSTEMS ANALYST
FNB
09.2004 - 06.2007
CALL CENTRE AGENT
FNB
03.2003 - 09.2004
CUSTOMER CARE CONSULTANT
FNB
02.2001 - 03.2003
CUSTOMER RESPONSE AGENT
CS HOLDINGS
11.2000 - 01.2001
FIRST LINE TECHNICAL SUPPORT
INVESTEC BANK LTD
08.2000 - 10.2000
REVIEW CLERK
BARCLAYS LIFE ASSURANCE
04.1999 - 05.2000
Project Management Professional (PMP Fifth Edition Alignment) - undefined
PM Ideas
Prince 2 Foundation - undefined
PM Ideas
Project Management Professional (PMP) - undefined
PM Ideas
SharePoint end user level 1 and 2 - undefined
Konitek
Project Management - undefined
Boston Business School
Financial Management for Project Managers - undefined
George Washington University School of Business (South Africa)/ IRR Training
Requirements Management with Use Cases/RUP Fundamentals - undefined
Software Futures
Business Analysis using UML - undefined
Solms I.T
Network + (workshop) - undefined
Executrain
Grade 12 (Matric) - undefined
Forest High School
- PMP
- Prince2 Foundation
Project Cost Management -
PM Ideas
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