Trent Howes

As CEO of my startup, I lead the creation of our social media software, setting out to rival Discord.

I prioritised a customer-first ethos, using my Discord network for market research to ensure that Concord is a full and significantly better alternative to the failing platforms with multiple problems which are ever increasing.

I set a clear vision, mission, and achievable goals for the company.

I secured funding to support our vision and product development.

I implemented efficient project management practices for smooth operations and team coordination.

I proactively managed risks to protect the company’s interests and reputation.

I created effective marketing campaigns to stand out from competitors and connect with our target audience.

I built a skilled team and fostered a positive work environment.

I developed internal guides and policies to ensure top-notch customer service and public relations.

I manage the entire development process, using agile methods to ensure on-time delivery and strategic goals. I streamline processes and optimise product performance with CI/CD pipelines for faster, error-free updates.

I guide the team in overcoming complex challenges with creative solutions.

I ensure rigorous testing for stable, secure, and user-friendly software.

I promote ongoing learning to keep our software competitive.

I implement strong security measures and optimise code and infrastructure for better efficiency.

I use tools like Git for reliable code history and maintain comprehensive documentation for knowledge sharing and onboarding.

- Built an active community through events and forum discussions, increasing user satisfaction and retention.
- Formed and managed partnerships with third parties.
- Recruited, trained, and mentored a team of moderators.
- Set up communication channels for moderators to handle user issues efficiently.
- Created a moderation policy for moderators to ensure a respectful and inclusive community.
- Managed conflicts within the community with empathy and professionalism.
- Led the team to understand our Discord bot and services, helping them address customer inquiries effectively.
- Inspired a motivated work environment, encouraging team members to exceed goals.
- Focused on delivering excellent customer service to achieve high satisfaction and retention rates.
- Trained team members in customer service skills and shared commitment to customer satisfaction.
- Implemented and trained staff on CRM and ticketing software, improving workflow and issue resolution.
- Created guides and policies for customers and internal teams, making issue resolution easy.

- Led a software development team to create and maintain a unique and feature-rich Discord bot.
- Considered user feedback and platform (Discord) updates and implemented changes/updates to the bot in order to maintain steady user growth and increase turnover.
- Oversaw the bot's lifecycle, continuously improving it to meet user needs and platform updates.
- Designed and optimized SQL and MongoDB databases for efficient, large-scale data handling.
- Delivered high-quality, scalable solutions with JavaScript (Discord.js).
- Managed virtual machines to create flexible development and hosting environments.
- Tackled complex technical challenges, significantly improving the bot’s functionality and performance.

- Planned and executed marketing strategies, boosting user acquisition and retention.
- Built an active community through events and forum discussions, increasing user satisfaction and retention.
- Gathered user feedback to help the product team improve the game, enhancing the overall user experience.
- Formed and managed partnerships with third parties.
- Recruited, trained, and mentored a team of moderators.
- Set up methods for moderators to handle user issues efficiently.
- Created a moderation policy for moderators to ensure a respectful and inclusive community.
- Managed conflicts within the community with empathy and professionalism.