Travis Ruthnam
Technical Support Engineer
Durban
Summary
Results-driven professional with 5+ years' experience in the electronics manufacturing industry proven expertise in online customer support and software programming and debugging of (AOI) automated optical inspection machines. Adept at online problem solving for customers who require solutions to get their company back up and running speedily with a track record of great customer service. Strong ability to adapt to different software and online support platforms to give any customer a happy experience while solving defects or queries to achieve ultimate customer satisfaction while learning and up skilling myself and others in the process.
Overview
8
8
years of professional experience
Work History
Technical Customer Support Engineer
Truth Electronics
01.2020 - Current
- Technical Support - Assist customers with technical issues related products or software used in the electronic industry.
- Technical online support using - TeamViewer, Any-desk, Sunlogin, MS teams.
- Troubleshooting - Diagnose problems, guiding customers through troubleshooting steps to resolve issues efficiently.
- Documentation - Keep a detailed record of work that has been done.
- Hardware - PC hardware trouble shooting and cable connecting as well as software loading integration.
- Administrative assistant - Formally populated customer quotations, Invoices, Statements, filing and documentation.
- Driver - Delivery of heat sensitive goods to customers domestically.
- Electrical - Installation of electrical equipment in a manufacturing plant requiring power as well as air measurements for intake on industrial manufacturing machines for brands as follows:
- - YAMAHA Pick and Place machines
- - CYBER OPTICS
- - VCTA Automated Inspection
- - WEC Conveyor systems
- - EURO PLACER Paste Printers
- - EPS Stencil washing machines
- - BGA rework stations
- - AIR-SHOWERS for SMD production
- Tested equipment, machinery and instruments to assess proper functioning.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Studied manufacturing from engineering viewpoint to identify problems and potential improvements.
- Analysed and reported performance measurements to demonstrate compliance with environmental policies and objectives.
Technical Sales Manager
Truth-Multimedia
12.2017 - 12.2019
- Delivered comprehensive training sessions to sales staff on product knowledge and sales techniques.
- Participated in trade shows and professional conferences to promote products and network with industry professionals.
- Managed sales pipeline effectively, progressing leads from initial contact to closure.
- Analysed market trends to identify new sales opportunities and areas for growth.
- Monitored competitor activity to adjust sales strategies and maintain competitive advantage.
- Led technical sales team in developing and implementing strategic sales plans to increase market share.
- Coordinated with marketing teams to develop materials that support the sales process.
- Ascertained customers' needs and demonstrated solutions fulfilling requirements to close deals.
- Received customer feedback, concerns or complaints and communicated needs to OEMs, enabling fast and timely resolution.
- Quoted and negotiated prices and credit terms with customers for profitable sales margins.
Education
PC ENGINEERING CERTIFICATE -
DAMELIN COLLEGE
12.2017
BACHELOR'S DEGREE -
INFORMATION TECHNOLOGY
02.2026
OFFICIAL CYBER OPTICS TRAINING - PROGRAMMING AND INSTALLATION
CYBER OPTICS
Skills
- Communication skills
- Problem-solving skills
- Empathy
- Technical proficiency
- Time management
- Active Listening
- Adaptability
- Attention to detail
- Product knowledge
- Team collaboration
- Data Entry and management
- Skilled in online support with Cyber Optics software
- Technical troubleshooting
- Hardware integration
- Technical documentation
- Equipment testing
- Process improvement
- Client communication
- Product training
- Customer feedback management
- Technical support
- Customer service excellence
- Customer Service
- Creative thinking
- Remote user support
- Time-management
- Decision making
- Active listening
- Team Leadership
- Effective communication
- Empathy in customer interaction
- Customer engagement
- Technical communication
- Computer literacy
- Time efficiency
- Stress tolerance
- Self-motivation
- Negotiation expertise
- Project Management
- Equipment Maintenance
- Hardware installation and configuration
- Strategic thinking
- Technical report writing
- Ethical decision making
- Equipment calibration
- Complex problem resolution
Languages
English
Proficient
C2
Timeline
Technical Customer Support Engineer
Truth Electronics
01.2020 - Current
Technical Sales Manager
Truth-Multimedia
12.2017 - 12.2019
PC ENGINEERING CERTIFICATE -
DAMELIN COLLEGE
BACHELOR'S DEGREE -
INFORMATION TECHNOLOGY
OFFICIAL CYBER OPTICS TRAINING - PROGRAMMING AND INSTALLATION
CYBER OPTICS