Tracy Georgina Chetty

• Invoicing and Billing: Prepare and issue accurate invoices for goods and services provided, ensuring all information is correct and compliant with contractual terms
• Prepare Quotations, Purchase orders, Invoicing, Statements and provided to Suppliers and Vendors using the Accounting Systems Cin7 and Xero
• Verify that Invoices match Sales Orders, Proof of Delivery, supporting documentation and ensuring that all charges are properly accounted for and forward to suppliers for payment.
• Debt Collection: Monitor outstanding accounts, follow up on accounts outstanding and overdue payments, manage collections to reduce aged debt. Contact clients via phone, email, or written correspondence to remind them of outstanding balances and resolve any issues that may delay payment.
• Account Reconciliation Debtors: Reconcile debtor accounts and resolve discrepancies between invoices and payment. Upload all relevant Invoicing due for payment onto Xero Accounting system. Ensure all payments are accurately recorded and allocated to the correct accounts. Provide remittance advice and proof of payments to vendors and suppliers for all payments effected.
• Prepare monthly debtor financial reports for management (Exco) to track collection performance and aging accounts. Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Customer Relationship Management: Build and maintain positive relationships with customers to facilitate timely payments and resolve disputes. Assist clients with account queries promptly and professionally
• Creditors (Accounts Payable) Invoice processing: Receive and process supplier invoices for goods and services provided to the warehouse (logistics). Ensure that all invoices are approved by the relevant departments before processing payments.
• Payment Processing: Verify payment terms and ensure that payments are made on time, taking advantage of any early settlement discounts applicable. Process payments both foreign and local. Using Std Bank Apps and Mercantile Bank (Fwise)
• Setting up new suppliers, vendors in the accounting and banking systems and updating their accounts from time to time
• Conducting and updating supplier information and relevant background checks for all suppliers and debtors in the accounting systems
• Supporting preparation of any mandatory administrative reporting for tax authorities
• Account Reconciliation Creditors: Reconcile Creditor accounts with supplier statements to ensure accurate and up to date financial records. Resolve discrepancies between supplier statements and internal records and work with suppliers to amend errors
• Implemented cost-saving measures, identifying
• inefficiencies and reallocating resources to achieve optimal results.

Vendor Management: Maintain a database of supplier information this includes all quotations, management of purchase orders, invoicing and statements to ensure effective communication regarding payment terms and queries

General Administrative Support: Filing and Documentation: Maintain accurate records of all debtor and creditor transactions, including invoices, receipts, payments and correspondence. Ensure all documentation is stored and filed correctly, securely, and in compliance with company policies for easy retrieval and auditing purposes.

Reconciliation: Assist in monthly reconciliation of both debtor and creditor ledgers. Double check with external accountants provided General Ledger. Assist with preparation of month-end financial closing and provide support for financial audits.

Reports: Assist in generating debtor and creditor report for management reviews when necessary. Provide assistance with forecasting when required.

Taxation: Assist external accountants to ensure that VAT is correctly accounted for in all debtor and creditor transactions.

• Debtors
• Creditors
• Foreign and Local payments
• Payroll
• Operating Expenses
• Statutory Submissions
• Bank Reconciliations
• Management Accounts/Reports
• Providing information and Reports to the Board.
• Compiling, coding, categorizing, calculating, tabulating, auditing, and verifying information and data. Entering, transcribing, recording, storing, and maintaining information in written and electronic format.
• Analyzing information and evaluating results to choose the best solution by implementing
• Procedures and controls.
• Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards and company policy and procedures.
• Co-ordinating the work and activities of operations to work together to accomplish tasks efficiently.
• Performing day to day administrative tasks such as maintaining information files and processing paperwork.
• Monitoring and controlling resources and overseeing the spending of money.
• Observing, receiving, and otherwise obtaining information from all relevant sources and implementing procedures.
• Run all outgoing statements and invoices on a weekly and monthly basis ensuring timeous incoming payments from all Debtors.
• Daily Allocation and receipting of Debtor and Creditor payments to both Pastel and Shipshape.
• Manage and ensure all new Debtors requiring terms are credit checked via Lombard Insurance. All relevant and correct information is logged into Lombard Insurance system on their website to ensure they are kept informed of all Debtors credit limit exceeding or unpaid within the terms given ensuring cover and managing of credit.
• Open all new accounts for both Debtors and Creditors on Pastel and Shipshape.
• Run Lombard Declaration Report/Age Analysis on a monthly basis.
• Follow up on all COD and CIA accounts with operators.

Reference: Mr. Terrence Daniel (Director) 0834169748

• Worked on Syspro
• Managed +- 200 company accounts.
• Signing off and approving sales orders
• Releasing orders on system
• Following up on payments and reconciliations.
• Raising claims for unpaid or discrepancy accounts
• Sales Return Vouchers to customers with returns, short deliveries etc.
• Supplying proof of delivery and credit notes to customers when requested or for enquiry purposes.
• Statements and Invoices supplied monthly and on request according to terms of customers.
• Supply explanatory monthly board report to superiors.
• Allocation of payments and discount adjustments.
• Manage and supply documents to customers who require Credit Limits to be raised.
• Opening of new accounts.
• Handled book debt of approx. R2.5 million.
• I must ensure that all credit Control responsibilities and duties are carried out within set time limits, whilst providing a first class service to all customers.
• Managing credit control and debt management activities
• Maximizing Cash Control across the board.
• Cash allocation and Reconciliation
• Rectification of previously mismanaged accounts
• Problem solving and timely decision making
• Meeting monthly and yearly targets
• Daily management of debts and collections
• Full accountability of all allocated accounts
• Liaison with National Credit Manageress with regard to the status of the customer’s account.
• All administrative duties, including professional electronic communication with clients.
• Positively impact cash flow and working capital by ensuring the accurate and timely processing and payments of accounts receivable.

Reference: Mrs Erika Bezuidenhout Tel: 0114173100 Cell: 0824967072

• Monitor and report on quality system performance
• Analyse and interpret information to enhance quality and identify training requirements
• Perform coaching at individual and group level(agents and team leaders)
• Side by Side Coaching and one on ones with the agents
• Handle Performance Assessments.
• Provide monthly reports.
• Draw up Proficiency tests monthly to rate agents on their performance for monthly incentives.
• Train and develop all new recruits

Reference: Mr. Gabriel Munsami Tel: 0113580638

• Recruiting new staff (Interviews)
• Providing in-house training and evaluation
• Consolidating daily and monthly statistics for agents and management
• Setting goals and targets for all agents (outbound)
• Monitoring dropped calls and service levels at all times
• Monitoring staff performance, stimulating motivation within the department
• Assist customers telephonically and resolving management queries and problems with a turnaround time of 24 hours, depending on the length of the enquiry.
• Forecast work load
• Prepare work schedule (tea and lunches as well as shifts)
• Monitor Staff Performance daily
• Develop Agents
• Identify training requirements
• Provide Training (one of ones)
• Conduct Performance Appraisals
• Provide ongoing coaching (Quality Assurance)
• Render hands on assistance to agents

Reference: Mr. Koos Liebenberg Tel: 0113580842