Tracy Maneveld

• Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
• Managed supplier relationships, negotiating contracts for improved pricing and terms.
• Analyzed data to identify trends and issues, creating actionable insights for continuous improvement initiatives.
• Optimized supply chain efficiency by streamlining processes and implementing cost-saving measures.
• Managed budgets for supply chain operations, ensuring optimal resource allocation and financial performance.

• Manage day-to-day operations of a group of 17 stores within the TFG Jewellery Division for American Swiss, Sterns and Mat & May
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Managing shrinkage
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Oversee all HR requirements for my stores pertaining to recruitment
• Ensure ER process is followed in line with the company's code of conduct and in line with the LRA and BCEA
• Responsible for all compliance related matters for all stores and living the TFG values through my day-to-day people leadership, coaching and performance management.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.

• Maintained a pipeline of qualified prospects through regular networking events and targeted outreach campaigns, ensuring steady growth in both new business acquisition rates and overall revenue.
• Provide leadership for the Financial Services Area Managers and supervisors to execute on the company's strategy to grow sales revenue thru the sale of financial services product suit as well as new client credit acquisition
• Work closely with Executive team to develop a strategy that is in line with legislation and regulations accordingly
• Implement necessary system changes pertaining to regulatory requirements and changes
• Develop training material to be loaded on the Self Training Portal as well as Early Morning Training (EMT) material for store managers to execute with staff
• Nurture, manage and maintain relationships with external stakeholders such as Absa (owner of credit book), Hollard (service provider for FS products) and Credico (provider of non-advice sales agents in stores)

• All roles related to Nashua Zimbabwe was non-existent before arrival, due to the economic nature of the country as this business ran with zero structure or process
• This was meant to be a 5-year working contract to rehabilitate the business in the new economic situation with the change over from Zim Dollar to USD
• I was personally selected for this project by Nashua Limited due to my proven ability to adapt and change for improvement
• My time in Zimbabwe was cut short due to immigration declining renewal of work permit for no reason, so only managed to complete 18 months of this contract
• Duties included implementing a process and strategy for all day-to-day operational needs which included Sales, Technical support to clients, Credit Control dept to recover debt, Logistics, Warehousing and remanufacturing of machines.

• At the time of joining the Nashua Ltd team, this division was just formed
• Virtual product was brand new business for Nashua, and I was privileged enough to join this team
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Initially started as a receptionist for this company, but my eagerness to learn and my ability to pick up very fast, resulted in me integrating to the freight desk within 2 months of being employed by the company