Tracy Lindt
Cape Town
Summary
Results-oriented hospitality manager with expertise in event coordination, customer service management, and vendor negotiation. Committed to enhancing clients experiences and operational efficiency through effective communication and leadership development. Dynamic professional with extensive experience in event planning and operations management. Proven ability to lead teams, negotiate with vendors, and resolve conflicts to ensure exceptional customer satisfaction. Excited to leverage skills to drive impactful results in a hospitality setting. Skilled hospitality manager with a strong background in customer service and procurement processes. Known for developing hospitality policies and resolving operational challenges, ready to contribute to enhancing client experiences and operational success. Strengths include staff management and training, budgeting and financial analysis, customer service, and strategic planning to enhance guests' experience. Have consistently improved operational processes, enhanced customer satisfaction rates and managed successful teams in previous roles. Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Lasec SA
Cape Town
09.2024 - Current
- Assisted in managing daily operations and guest services in a busy corporate medical supplier and lab environment.
- Coordinated with staff to ensure exceptional customer experiences and satisfaction levels.
- Supported event planning, including setup, execution, and breakdown of functions.
- Monitored cleanliness and organization of common areas and visitors facilities regularly.
- Managed inventory for supplies, ensuring availability for daily operations and events.
- Communicated with visitors to address inquiries, complaints, and special requests effectively.
- Train new staff on service standards, operational procedures, and guest engagement strategies.
- Organized and managed staff schedules, ensuring adequate coverage for the entire day.
- Developed and implemented hospitality policies to ensure visitors and CEO's satisfaction.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Maintained the companies high standards of customer service and quality assurance.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Researched new products or services that could be introduced to enhance the customers experience.
- Coordinated with vendors to arrange catering services for special events held at the company.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Collaborated with marketing team to create welcoming experience identifying who are the inns and outs at the company.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Built and maintained productive relationships with employees.
- Transmitted and received messages using telephones or telephone switchboards.
Procurement Assistant
Lasec SA
Cape Town
11.2019 - 02.2022
- Assisted in sourcing and evaluating suppliers for procurement needs.
- Managed purchase orders and tracked inventory levels effectively.
- Coordinated communication between vendors and internal teams for smooth operations.
- Conducted market research to identify cost-effective purchasing options.
- Processed invoices and ensured timely payments to suppliers.
- Developed and maintained strong vendor relationships for optimal service.
- Supported contract negotiations with suppliers to secure favorable terms.
- Maintained accurate records of procurement activities and supplier performance.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Ensured that all purchases are made according to company policies and procedures.
- Monitored supplier compliance with contractual requirements.
- Participated in vendor evaluation processes based on criteria such as quality, cost effectiveness.
- Assisted in reviewing and analyzing potential vendors to determine the most suitable for procurement of goods and services.
- Resolved any discrepancies between vendor invoices and purchase orders.
- Organized contracts and purchase orders by maintaining meticulous filing systems.
- Researched new sources for supplies when necessary.
- Conducted research on competitive pricing and product availability.
- Managed inventory levels by monitoring usage trends and placing orders accordingly.
- Analyzed past spending data to identify areas where savings could be achieved.
- Negotiated with suppliers regarding quality, price, delivery terms and payment terms.
- Organized regular meetings with vendors to review service level agreements.
- Assisted with procurement of project supplies and inputs from international and local markets.
- Coordinated with internal stakeholders to ensure timely delivery of products and services.
- Liaised with contractors and suppliers, streamlining delivery of goods and services through to completion of payment.
- Interacted regularly with vendors to discuss performance issues or new opportunities.
- Prepared and reviewed purchase and requisition orders, maintaining compliance with board rules.
- Reviewed contracts for accuracy prior to signing off on them.
- Performed cost analysis to evaluate current suppliers' performance against market conditions.
- Developed roster of potential service providers to supply with bidding invitations and quotations.
- Followed up on outstanding payments from customers in a timely manner.
- Initiated tendering process for procuring materials and services as per requirement specifications.
- Synchronized distribution plans, technical specifications and delivery locations for tender invitations.
- Provided support in resolving disputes arising from incorrect shipment or defective items.
- Developed strategies to reduce costs while maintaining high standards of quality.
- Recorded and documented meeting minutes for Procurement Review Committee.
- Maintained accurate records of all purchases, invoices, and payments.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Conducted market research to determine appropriate pricing.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Worked with operation managers to develop consistent service levels across locations.
- Collected operations data and created spreadsheets detailing trends.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Participated in trade shows and industry events to stay informed on market trends.
- Evaluated offers from vendors and negotiated better prices or terms.
- Participated in trade shows and conferences to stay informed on market trends.
- Monitored supplier performance to ensure contractual obligations were met.
- Utilized procurement software to streamline purchasing processes and improve accuracy.
- Managed the procurement process from requisition to delivery.
- Resolved disputes and claims with vendors and suppliers.
- Collaborated with other departments to assess company purchasing needs.
- Developed and implemented policies and procedures for the purchasing department.
- Negotiated contracts with suppliers to secure advantageous terms.
- Ensured quality of purchased products by conducting thorough inspections.
- Conducted market research to identify potential new suppliers and products.
- Reviewed and approved vendor invoices.
- Traced missing material and shipments through vendor and customer communications.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Drove customer feedback to deliver information to management for corrective action.
- Investigated and analyzed client complaints to identify and resolve issues.
- Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
Revlon travel roving consultant
Revlon
Cape Town
03.2009 - 08.2017
- Analyzed client needs to develop tailored strategies and solutions.
- Facilitated workshops to gather insights and align stakeholder objectives.
- Conducted research on industry trends to inform strategic recommendations.
- Collaborated with cross-functional teams to implement project plans effectively.
- Presented findings and proposals to clients, enhancing decision-making processes.
- Developed detailed reports outlining analysis and strategic insights for clients.
- Managed project timelines, ensuring alignment with client expectations and deliverables.
- Trained junior consultants on methodologies and best practices in consulting work.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Assessed company operations for compliance with safety standards.
Education
Some College (No Degree) - Buying And Planning in Wholesale And Retail
EDUTEL
Cape TownSome College (No Degree) - Cosmetology
Northlink College
Cape TownHigh School Diploma -
Belhar High School
Cape TownSkills
- Event coordination
- Customer service management
- Hospitality technology
- Vendor negotiation
- Procurement processes
- Quality assurance
- Staff scheduling
- Leadership development
- Effective communication
- Conflict resolution
- Problem solving
- Data analysis
- Food safety regulations
- Housekeeping management
- Health and safety compliance
- Facility management
- Front office management
- Complaint handling
- Staff training and development
- Employee scheduling
- Meeting planning
- Hospitality and service industry background
- Timely complaint resolution
- Policy adherence
- Hospitality best practices
- Strong empathy
- Team building
- Office and staff streamlining
Affiliations
- I am a fast learner well rounded and determine to take on any task.
Certification
- Certificate in Buying and planning NQF5
Languages
English
First Language
Afrikaans
Intermediate (B1)
B1
Timeline
Hospitality Manager
Lasec SA
09.2024 - Current
Procurement Assistant
Lasec SA
11.2019 - 02.2022
Revlon travel roving consultant
Revlon
03.2009 - 08.2017
Some College (No Degree) - Buying And Planning in Wholesale And Retail
EDUTEL
Some College (No Degree) - Cosmetology
Northlink College
High School Diploma -
Belhar High School