Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Tracey Waterston

Tracey Waterston

Verwoerdpark

Summary

High-energy office manager with proven leadership, critical thinking and project management abilities gained during 26-year administrative career. Experienced in managing clerical requirements of family office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Office Administrator

Cardinal Capital Investments (Pty) Ltd
08.2016 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Personal Assistant / Sales Assistant

Carlton Cards
07.2013 - 04.2015
  • Key Responsibilities to National Sales Manager:
  • Diary Management ~ Daily Figures ~ Monthly Figures ~ Consolidation of Feedback ~ Minutes of Meetings ~ Organisation of Quarterly meetings ~ Booking of
  • Accommodation ~ Checking of weekly expenses ~ Opening of accounts nationally ~ Updating and distribution of price lists ~ Typing of correspondences ~ Taking of messages ~ Dealing with customer queries
  • Key Responsibilities to Regional Sales Managers:
  • Sending out of daily figures ~ Assist in obtaining feedback from reps ~ Booking of accommodation for reps ~
  • Ordering and distribution of uniforms nationally ~ Booking of weekly rep meetings ~ Distribution and printing of order forms nationally ~ Typing of necessary correspondences ~ Obtaining weekly reports and leave forms nationally ~ Merchandising when necessary ~ Ordering of store cards nationally ~ Customer queries ~ taking customer orders
  • Assist Key Account Manager when necessary:
  • Merchandising in store ~ Printing of meeting material ~ Listing queries ~ Pricing queries ~ Roster queries

Personal Assistant / Sales Assistant

03.2009 - 06.2013
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.

Office Assistant / Gauteng on-Line Trainer

TSWELA SERVICES
06.2004 - 10.2008
  • I oversaw the booking of all training, trainers, catering and training materials
  • On the day, I welcomed the learners and was responsible for the setting up of the training centre, all refreshments and anything else that was required
  • I was then responsible for the checking of all the questionnaires at the end of the day in case any queries where raised thatneededtobeforwardedtomanagement.TswelaServiceswasthenawardedtheGautengon-Linecontractwhere we taught the Educators to use Microsoft Office and I was given the opportunity to go out to the schools to train the Educators’ at the school to use PCs’.

Receptionist

MEGHA INDUSTRIES
06.2000 - 05.2004
  • I started as the receptionist when the company opened in June 2000
  • I moved through all the departments as they developed or as they required assistance
  • My final position in the company was Personal Assistant to the General
  • Manager.

Personal Assistant

CREATIVE
07.2000 - 05.2000

Debt Collector

BLAKE & ASSOCIATES
05.1998 - 04.1999

Office Administrator

RAND FLIGHT ACADEMY
12.1997 - 04.1998

Education

Grade 12 Alberton -

Bracken High School

Skills

  • Microsoft Office Experienced
  • ACCPAC Beginner
  • Syspro Skillful
  • CRM Beginner
  • Goldmine Beginner
  • Project Management
  • Administrative Support
  • Operations Management
  • Report Preparation
  • Word Processing
  • Event Coordination
  • Payroll Administration
  • Business Administration
  • Scheduling
  • Telephone Reception
  • Customer Engagement
  • Database Entry
  • Office Supply Management
  • File Maintenance
  • Expense Reporting
  • Meeting Coordination
  • Office Management
  • Supply Inventory
  • Processing Expenses
  • Budget Support
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Business Correspondence
  • Inbound Phone Call Handling
  • Filing and Recordkeeping
  • Office Administration
  • Financial Services Support
  • Time Management
  • Booking Travel
  • Maintaining Office Records

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Office Administrator

Cardinal Capital Investments (Pty) Ltd
08.2016 - Current

Personal Assistant / Sales Assistant

Carlton Cards
07.2013 - 04.2015

Personal Assistant / Sales Assistant

03.2009 - 06.2013

Office Assistant / Gauteng on-Line Trainer

TSWELA SERVICES
06.2004 - 10.2008

Personal Assistant

CREATIVE
07.2000 - 05.2000

Receptionist

MEGHA INDUSTRIES
06.2000 - 05.2004

Debt Collector

BLAKE & ASSOCIATES
05.1998 - 04.1999

Office Administrator

RAND FLIGHT ACADEMY
12.1997 - 04.1998

Grade 12 Alberton -

Bracken High School

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Tracey Waterston