TRACEY-LEE ALMARENE CORNELIUS

• Implement and maintain a sound remuneration strategy aimed at rewarding people fairly, equitably and consistently under the guidance of Remuneration Lead.
• Manage the development of remuneration and benefit implementation plans that is aligned with the achievement of the business strategic objectives.
• Ensure end to end remuneration processes and the compiling of annual cycle review documentation for non-Executive directors, Executive directors and management.
• Oversee the end-to-end remuneration processes and compiling of annual cycle review documents for general employees’ remuneration.
• Manage all increase related administration, timeous surveying, benchmarking and analysis. Oversee the preparation of increase sheets and update of salary and related actions for approval by People Practice Committee.
• Manage the job evaluation and grading process for general employees based on approved operational requirements.
• Oversee the administration of variety of benefits offered by the Group to its employees;
• Administer the Long-Term Incentive Plan (LTIP) of the Group, vesting of share, payment thereof per policy and the budgeting administration there off:
• Preparing LTIP unit schedules including new offerings and vested units for submission to the Remuneration committee.
• Accountable for overall management of the Groups centralised payroll, pension and personnel administration to meet operational and statutory requirements.
• Ensure integrity of the payroll system, ensuring legislation and statutory requirements are translated correctly into the payroll setup and accountable for all tax year end and IRP5 data processes;
• Final signoff on payroll before submitting to the Finance Department.
• Ensuring all programs, policies and procedures comply with current legislation.
• Manage the Disaster Management plan for the Payroll/Pension/Personal admin and Remuneration departments.
• Oversee all Employment Equity administration, ensure projects are budgeted for and rolled out and the management of the Employment Equity Transformation Committee meetings, under the guidance of the General manager: Human resources, manage the EE process and the submission of EEA2 and EEA4 to the Department of Labour.
• Manage the preparation of the Group’s annual workforce and salary budget including the evaluation of the need for new positions and the total remuneration cost and submission thereof.
• Provide support for the review of manpower request to ensure that additional staff or change requests are justified in accordance with budgets, structure and business principles in compliance with organisation design principles.
• Manage and oversee administration of the Group’s leave management, time and attendance processes, parking allocation, COIDA claims and Post-Retirement Benefits (PRMA).
• Oversee direct reports by mentoring and managing them – including continuously providing feedback to ensure that team members perform at optimum productivity.
• Manage the department’s annual capital and operational budget.
• Set monthly, quarterly and annual project goals and create specific plans to meet the time frame.
• Manage the leave allocation of subordinates to ensure the organisation’s requirements are met.
• Identify, manage and report operational risks to Remuneration Lead and manage these risks.
• Perform any other related duties as requested by management.

• EMPLOYMENT PACKS: Ensuring all new employment pack documents are completed, check accuracy, capture in HR Connect and CRS, register with medical aid, provide fund and bargaining council and confirm membership.
• MASTERFILE CHANGES: Check and capture Masterfile changes i.e., status changes, statutory deduction changes, banking detail changes, promotions, demotions, increases, decreases, loans, temp, and perm input, disciplinary records, disability status changes, etc.
• TERMINATIONS: Ensure al terminations are checked and processed timeously on HR CONNECT and CRS i.e., calculations of leave pay due and pro-rata pay due, cancellation of medical aid and provident fund contributions, advising attorneys of any garnishees which will stop, issuing of Certificates of Service, UI19 and salary schedules For Department of Labour etc.
• QUERIES: Handle queries with regards to pay received, pays lips, IRP5’s, perks tax, third party deductions, garnishee, Deductions, pay rates, hours of work, overtime, allowances, commissions, incentives, loan deductions, Union deductions, CRS functionality, GTMS, Policies and procedures, Confirmation of employment, home loans etc.
• LEAVE CONTROL: Ensuring leave is captured and processed as per legal requirements for salaried associates, follow up on outstanding leave and handling leave queries.
• RECONCILIATIONS: Medical aid reconciliations, Database reconciliations, etc.
• HR Helpdesk: Assist employees with queries at the helpdesk during specified hours of day.

Payroll processing and administration

Load new employees

Manage Provident Fund and Medical Aid (new employees, contributions and cancellations)

Administer and control leave (allocation, deductions, overtime, unpaid leave etc.)

Yearly updates on W&R SETA Website (staff updates, training done throughout year and forecasted training for following year)

Act as Employment Equity Committee and Skills Development Committee member and take minutes of meetings pertaining to skills development initiatives

Act as Social & Ethics committee member and take minutes of meetings

Act as OHS and first Officer and Coordinator

Investigate and initiate all disciplinary hearings

Liaise with CCMA (includes the drafting objection letters)

Occasionally deal with labour issues and conditions of employment

Maintaining employee files and records

Draft various HR related documents and ensure 100% accuracy thereof

Conduct background checks on employees (Reference and Criminal checks)

Calculate salary structures based on research pertaining to market related salaries

Deal with general staff issues and complaints

Administer performance assessments

Recruitment

Confirmation of employment

Assist the HR Manager with overseeing the company's compliance with the POPI Act also ensuring POPI compliance within HR & Payroll

Run companywide initiatives pertaining to HR

Dealing with general staff issues, complaints and queries

• Mentors, oversees, and advises Branch Operations managers
• Conducts coaching sessions and periodic evaluations that are timely and constructive
• Coordination of day-to-day retail staffing needs for all FSB branch locations
• Available daily resource for Retail product and system inquiries
• Is available during the entire banking day to assist with an escalation of a customer support need or a branch operational need
• Implements and maintains customer service and referral performance standards for branch personnel according to FSB Annual Initiatives
• Able to assess training needs of Retail Team members and visualize a succession plan within the branches utilizing the established Retail Banking Career Path
• Hires, supervises, evaluates, branch float tellers
• Generates the float teller schedule as determined by staffing needs
• Reinforces compliance training and maintains records of compliance error ratios
• Participates in impromptu audits of branches to ensure procedures are followed uniformly across the Bank’s platforms
• Prepares and monitors monthly transaction and new account reports and collaborates with Talent Acquisition Coordinator to monitor staffing and scheduling needs
• Assists Office Managers with teller and new account staff hiring decisions when needed
• Serves as back up for approving timecards in the event Branch Operations Manager is unavailable
• Compiles requests for Annual Budget as it relates to Retail Banking and the Banking Centers
• Manages expenses and budgets to ensure that programs are aligned with Bank’s goals and objectives

Responsible for customer service on banking services and products through effective case management to clients. Analyse and troubleshoot all client requests and queries in accordance with company guidelines and scripts and if necessary, route calls to appropriate resource to the appropriate service delivery sub-function. Answer incoming calls for new and existing cases within the required timeframe, establishes customer's needs through questioning. Handle customer inquiries both over the phone and via email. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Capture new customer information into system. Identify and escalate priority issues. Follow up customer calls where necessary. Document all call information according to standard operating procedures. Complete call logs. Produce call reports to management.

• Authenticate clients and transactions. Prevent fraud, risks and losses. Mitigate risks and meet legislative requirements. Provide client service and meet identified client needs. Minimize losses and ensure corrective action is taken as per procedure and policy. Balance and secure branch stock holding. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Seek opportunities to improve business processes and systems. Act as a Bank brand ambassador. Deliver on identified client needs and requirements. Build and maintain client relationships. Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient. Create synergetic internal relationships. Identify quality sales leads and enable cross-selling (without advising). Meet client information needs and facilitate the processing of sales. Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing. Reach individual and branch usage (touch points) targets. Understand and embrace the Bank vision and values, leading by example. Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.