TRACEY-ANN GRANTHAM
Pietermaritzburg,South Africa
Summary
Versatile professional with expertise in project management, data analysis, and operations management, complemented by proficiency in tools such as SAGE, SAP, Salesforce, and G-Suite. Demonstrates strong capabilities in conducting in-depth research, creating and delivering presentations, and managing international GCP compliance. Skilled in ethical governance, crisis management, and cultural awareness while excelling in customer service orientation and digital marketing strategies. Adept at effective delegation, time-management, and resilience under pressure to drive organisational success. Committed to fostering sustainable practices and achieving operational excellence through innovative solutions.
Overview
28
28
years of professional experience
11
11
years of post-secondary education
Work history
EXECUTIVE VA (VANTAGE BP)
Office Beacon LLC
Online, South Africa
10.2024 - 01.2025
- Conducted comprehensive Email Research Investigations to uncover critical data points
- Leveraged Social Media platforms including Instagram, TikTok, LinkedIn, and Facebook for in-depth research initiatives
EXECUTIVE VA (TEKWELD)
Office Beacon LLC
Online, South Africa
06.2024 - 08.2024
- Handled orders and maintained timely communication as Customer Sales Representative
- Handled customer inquiries, account modifications, and order adjustments with a focus on precision and customer satisfaction
- Coordinated shipping logistics for both individual and bulk orders, streamlining the process for efficiency
- Addressed and resolved customer complaints with a solution-oriented approach, maintaining positive client relationships
- Facilitated re-orders, demonstrating a keen ability to encourage repeat business and customer loyalty
- Established key relationships with stakeholders, contributing towards long-term success of the company .
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Fostered a collaborative work environment to enhance team performance.
EXECUTIVE VA (CHARLES RIVER APPAREL)
Office Beacon LLC, The Msunduzi
Online, South Africa
09.2023 - 06.2024
- Spearheaded customer relations by efficiently managing new orders, coordinating logistics, and ensuring prompt resolution of outstanding account payments
- Streamlined payment processes by adeptly handling credit card transactions and meticulously updating order details
- Enhanced order fulfillment for bulk purchases through effective coordination and diligent follow-up
- Expertly navigated return procedures, swiftly addressing account inquiries and maintaining high customer satisfaction
- Maintained impeccable customer account records by accurately updating personal details and processing credit card payments
HR ADMINISTRATOR
AR Brands, The Msunduzi
Pietermaritzburg, South Africa
06.2018 - 06.2019
- Proficiently managed payroll processing, ensuring accurate compensation and timely disbursement for all employees
- Effectively monitored and administered overtime allocations, maintaining compliance with labor regulations
- Drafted and maintained employment contracts, safeguarding legal compliance and clarity in employee relations
- Skilled in labor relations, adept at conflict resolution and fostering a positive work environment
- Managed Human Resources financial transactions, including creditor and debtor accounts with precision
- Coordinated transport logistics, optimizing efficiency and employee satisfaction
- Oversaw procurement processes, ensuring cost-effective acquisition of goods and services
SENIOR OPERATIONS AND LOGISTICS ADMINISTRATOR
CAPRISA, Durban
Durban, South Africa
01.2017 - 05.2018
- Proficient in SAP and Pastel for streamlined invoicing, procurement, and financial operations
- Expertise in petty cash reconciliations, payroll administration, and efficient handling of leave and overtime processes
- Skilled in meticulous filing and typing, with a focus on skills development and continuous improvement
- Certified in Health & Safety, serving as a proactive SHE representative
- Adept at creating and delivering compelling presentations and effectively leading meetings
- Competent in human resource management, including high-profile event coordination and VIP visitor logistics
- Versatile in operations management, including supplier negotiations and clinic oversight in the absence of the Operations Manager
- Proficient in Excel for comprehensive spreadsheets and adept at initiating new account openings
- Responsible for the procurement of diesel, as well as the maintenance of office and plant facilities
- Skilled in organizing both local and international travel arrangements
- Comprehensive administrative duties with a focus on International GCP compliance
- Leadership in managing security personnel, cleaners, and junior administrative staff
- Proficient in project management, with a keen eye for asset register controls
- Effective management of driver teams and vehicle fleet operations
OWNER CRECHE'
Christy's Learning Centre
Pietermaritzburg, KwaZulu-Natal
01.2014 - 12.2016
- Spearheaded Early Childhood Development initiatives, enhancing foundational literacy and numeracy through tailored reading and basic math programs
- Pioneered comprehensive health and wellness strategies to promote optimal child well-being within the daycare environment
- Established a nurturing aftercare facility, complete with dedicated homework rooms and expert facilitation to support continuous learning
- Researched market trends and consumer behaviour to support business decision-making.
SENIOR DISPATCH OFFICER
Murray & Roberts
Pietermaritzburg, KwaZulu-Natal
01.2011 - 12.2014
- Spearheaded banking and payroll operations, ensuring financial accuracy and employee satisfaction
- Proficient in Pastel software, enhancing accounting efficiency and data management
- Managed employee leave schedules and overtime allocation, optimizing workforce productivity
- Implemented systematic filing and typing protocols, increasing office organization and accessibility
- Championed Skills Development initiatives, contributing to team competency and growth
- Acted as a Health & Safety representative, promoting a safe work environment and compliance
- Delivered compelling presentations and effectively facilitated meetings, driving project advancement
- Executed Human Resource management duties, aligning staff objectives with organizational goals
- Orchestrated events management, ensuring seamless execution and memorable experiences
- Conducted thorough testing of Asphalt and dispatched premix, guaranteeing product quality
- Utilized advanced spreadsheet skills for data analysis and reporting, informing strategic decisions
- Responsible for the opening of new accounts, expanding client base and business opportunities
- Managed the ordering of diesel and procurement processes, ensuring operational continuity
- Oversaw office and plant maintenance, preserving assets and minimizing downtime
- Coordinated travel arrangements, providing logistical support for business mobility
- Executed a wide range of administrative duties, underpinning the smooth operation of the office
SENIOR ADMINISTRATOR
UKZN(School Of Biological Conservation Sciences)
01.2010 - 12.2010
- Spearheaded Animal Ethics compliance, ensuring adherence to regulatory standards
- Crafted comprehensive reports and meticulously documented meeting minutes
- Streamlined record-keeping processes for efficient student mark management
- Proficient in Pastel accounting software, enhancing financial reporting accuracy
- Designed and delivered high-impact presentations to diverse audiences
- Orchestrated event planning for seminars and conferences, driving successful execution
SENIOR ADMINISTRATOR
UKZN (Student Academic)
Pietermaritzburg, KwaZulu-Natal
01.2009 - 12.2009
- Expertly managed student registration processes with precision and attention to detail
- Executed comprehensive administrative tasks to ensure seamless office operations
- Maintained meticulous filing systems for efficient document retrieval and organization
- Skillfully recorded meeting minutes, capturing key points and action items effectively
- Produced articulate and well-structured reports, demonstrating strong written communication skills
- Performed basic accounting duties, ensuring accurate financial record-keeping
- Coordinated travel arrangements, optimizing itineraries and logistics for business efficiency
SENIOR ADMINISTRATIVE OFFICER
UKZN(Humanities)
Pietermaritzburg, KwaZulu-Natal
01.2007 - 12.2008
- Spearheaded student registration processes and academic liaison, ensuring seamless departmental operations
- Expertly managed departmental complaints, delivering timely and effective resolutions
- Crafted comprehensive minutes and reports, showcasing exceptional writing and documentation skills
- Maintained meticulous filing systems and proficient typing, enhancing office efficiency
- Coordinated and attended key meetings, demonstrating strong organizational capabilities
- Orchestrated travel arrangements, ensuring smooth logistics for departmental activities
- Leveraged advanced IT skills to streamline administrative procedures and support technological initiatives
PATIENT HEAD OF GYNAECOLOGY & OBSTETRICS
Lower Umfolozi Woman's Hospital
Empangeni, KwaZulu-Natal
01.2005 - 12.2007
- Expertly managed medical report preparation and documentation for the Head of Gynaecology & Obstetrics
- Coordinated and facilitated the organization of conferences and seminars, enhancing departmental knowledge sharing
- Executed comprehensive administrative tasks, including travel arrangements and project support, ensuring operational efficiency
- Demonstrated proficiency in report writing, contributing to informed decision-making processes
- Provided individual counseling, offering personalized support and guidance
- Developed and delivered impactful presentations, effectively communicating key information to stakeholders
- Played a pivotal role in human resources management, optimizing team dynamics and performance
SENIOR ADMINISTRATIVE OFFICER
South African Police Services
01.2000 - 12.2004
- Spearheaded comprehensive Human Resource Management initiatives, enhancing organizational efficiency
- Streamlined Leave administration processes, optimizing workforce availability and productivity
- Led Procurement strategies, ensuring cost-effective resource acquisition and inventory management
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Organised meetings and events guaranteeing professional results.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Implemented new filing systems for easy document retrieval.
- Prepared regular reports on expenses and office budgets.
LAB CONSULTANT
UKZN
01.1997 - 11.1999
- Oversaw operations across three computer labs, ensuring optimal functionality and user support
- Provided personalized tutoring services, enhancing student proficiency in programming and basic IT skills
- Executed administrative tasks with precision, contributing to efficient lab management and course coordination
- Engaged in research activities, demonstrating commitment to continuous learning and academic excellence
- Actively participated in meetings and procurement processes, showcasing strong organizational and communication abilities
Education
Matriculated - Higher Grade (HG) in English, Afrikaans, Mathematics, Business Economics, Economics, Accounting, and Typing
Haythorne Senior Secondary High School
Pietermaritzburg, KwaZulu-Natal 01.1996 - 12.1996
Advanced Business Secretarial Diploma - Business Secretarial
Office Plus Business Academy
Pietermaritzburg, KwaZulu-Natal 01.1997 - 12.1997
IT & Business Studies - IT Programming & Networking
UKZN
Pietermaritzburg, KwaZulu-Natal 03.1998 - 10.1999
Human Resource Management & Industrial - Forensics & Psychology
CVS College Technikon Pretoria
Pietermaritzburg, KwaZulu-Natal 01.2000 - 12.2003
Public Relations - (endorsed by Prisa)
Varsity College
Pietermaritzburg, KwaZulu-Natal 05.2005 - 06.2006
Paralegal Diploma - Fraud
DUT
Durban, KwaZulu-Natal 01.2008 - 11.2010
Project Management - Sales
Office Beacon LLC
Online 10.2023 - 10.2023
Skills
- SAGE
- COMMONSKU
- SAP
- DATA ANALYSIS
- RESEARCH
- G-SUITE
- ESP
- SALESFORCE
- EXCEL SPREADSHEETS
- PROJECT MANAGEMENT
- Conducted in-depth Research
- Petty cash reconciliations
- Filing
- Creating and delivering presentations
- Human resource management
- Operations management
- Excel for comprehensive spreadsheets
- Procurement of diesel
- Organizing travel arrangements
- International GCP compliance
- Project management
- Effective delegation
- Time-management
- Ethical governance
- Resilience under pressure
- Cultural awareness
- Digital marketing strategies
- Customer service orientation
- Crisis management
- Customer service excellence
- Ethics and sustainability
Languages
English
Proficient (C2)
Afrikaans
Advanced (C1)
Personal Information
- Date of birth: 04/27/79
- Nationality: South African
- Marital status: Single
- Visa status: Immediately
Custom
- Mr. Batile Poo, UKZN, (033) 260 5000
- Captain Mouton, South African Police Services, (035) 901 5803
- Dr. SR Kambaran, Lower Umfolozi Woman's Hospital, (035) 907 7000
- Mrs. H Rampaul, UKZN (Humanities), (033) 265 5000
- Mrs. L Noel, UKZN (Student Academic), (033) 265 5000
- Mr. Jeff Vinnie, UKZN (School Of Biological Conservation Sciences), (033) 265 5000
- Mrs. C Chultz, Murray & Roberts, (082) 954 2178
Timeline
EXECUTIVE VA (VANTAGE BP)
Office Beacon LLC
10.2024 - 01.2025
EXECUTIVE VA (TEKWELD)
Office Beacon LLC
06.2024 - 08.2024
Project Management - Sales
Office Beacon LLC
10.2023 - 10.2023
EXECUTIVE VA (CHARLES RIVER APPAREL)
Office Beacon LLC, The Msunduzi
09.2023 - 06.2024
HR ADMINISTRATOR
AR Brands, The Msunduzi
06.2018 - 06.2019
SENIOR OPERATIONS AND LOGISTICS ADMINISTRATOR
CAPRISA, Durban
01.2017 - 05.2018
OWNER CRECHE'
Christy's Learning Centre
01.2014 - 12.2016
SENIOR DISPATCH OFFICER
Murray & Roberts
01.2011 - 12.2014
SENIOR ADMINISTRATOR
UKZN(School Of Biological Conservation Sciences)
01.2010 - 12.2010
SENIOR ADMINISTRATOR
UKZN (Student Academic)
01.2009 - 12.2009
Paralegal Diploma - Fraud
DUT
01.2008 - 11.2010
SENIOR ADMINISTRATIVE OFFICER
UKZN(Humanities)
01.2007 - 12.2008
Public Relations - (endorsed by Prisa)
Varsity College
05.2005 - 06.2006
PATIENT HEAD OF GYNAECOLOGY & OBSTETRICS
Lower Umfolozi Woman's Hospital
01.2005 - 12.2007
Human Resource Management & Industrial - Forensics & Psychology
CVS College Technikon Pretoria
01.2000 - 12.2003
SENIOR ADMINISTRATIVE OFFICER
South African Police Services
01.2000 - 12.2004
IT & Business Studies - IT Programming & Networking
UKZN
03.1998 - 10.1999
Advanced Business Secretarial Diploma - Business Secretarial
Office Plus Business Academy
01.1997 - 12.1997
LAB CONSULTANT
UKZN
01.1997 - 11.1999
Matriculated - Higher Grade (HG) in English, Afrikaans, Mathematics, Business Economics, Economics, Accounting, and Typing
Haythorne Senior Secondary High School
01.1996 - 12.1996
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