Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Towani Nyirenda

Regional IT Infrastructure Engineer
Boksburg

Summary

IT leader with over a decade of comprehensive experience in managing and innovating IT operations across Africa and the Middle East. As a dynamic and forward-thinking executive, I specialize in aligning IT strategy with business objectives, leading large-scale technology projects, and driving operational improvements. My expertise spans a broad spectrum of IT disciplines, including strategic planning cybersecurity and cloud management.

Overview

15
15
years of professional experience

Work History

Regional IT Infrastructure Engineer

Alfred H Knight
08.2023 - Current
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
  • Developed comprehensive project plans to ensure timely completion within budget constraints.
  • Implemented new strategies to reduce costs and improve efficiency of engineering team.
  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Prepared action plans for problematic processes and assets.

Branch Manager

Intertek
03.2021 - 10.2022
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Assessed employee performance and developed improvement plans.
  • Resolved various issues impacting sales management and business operations.
  • Evaluated and negotiated contracts to procure favorable financial terms.

IT Systems Administrator

Intertek
04.2009 - 03.2021
  • Evaluated emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
  • Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
  • Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
  • Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
  • Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
  • Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
  • Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
  • Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
  • Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
  • Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
  • Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
  • Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
  • Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
  • Conducted training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
  • Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
  • Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
  • Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
  • Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
  • Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
  • Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
  • Installed and configured network printers and other peripheral devices.
  • Planned and implemented upgrades to system hardware and software.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Identified and resolved network congestion issues and bottlenecks.
  • Devised scripts and automation tools to improve system efficiency.

Education

Matric - Accounting

Vuwani High School
Johannesburg
04.2001 -

UCT Online - Project Management

Project Management
04.2001 -

Redhat Certified Systems Administration (RHCSA) -

Torque IT
South Africa
04.2001 -

Certificate -

Torque IT
Boksburg
04.2001 -

Diploma -

Birnam Business College
South Africa
04.2001 -

Skills

    Leadership and Management

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Accomplishments

  • Deployed Onsite Labs in the remote areas , Zambia ,Namibia ,Mozambique ,Ghana, Botswana and South Africa.
  • Collaborated with team of 20 members in the development of MinLims internal Lab management system.
  • Supervised team of 50 staff members in the Northern Cape.
  • Deployed Internal Lims System across Africa.

Timeline

Regional IT Infrastructure Engineer

Alfred H Knight
08.2023 - Current

Branch Manager

Intertek
03.2021 - 10.2022

IT Systems Administrator

Intertek
04.2009 - 03.2021

Matric - Accounting

Vuwani High School
04.2001 -

UCT Online - Project Management

Project Management
04.2001 -

Redhat Certified Systems Administration (RHCSA) -

Torque IT
04.2001 -

Certificate -

Torque IT
04.2001 -

Diploma -

Birnam Business College
04.2001 -

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Towani NyirendaRegional IT Infrastructure Engineer