Tougiedah Brown
Grassy Park
Summary
Accomplished Senior Administrator with a proven track record at Vodacom for enhancing operational efficiency and integrating IT resources. Skilled in project management and office administration, I excel in optimizing workflows and fostering stakeholder relationships. My expertise has significantly contributed to project success, demonstrating both technical support prowess and ethical leadership. Experienced to focus on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
23
23
years of professional experience
Work History
Senior Administrator
Vodacom
06.2013 - 12.2021
- Develop and implemented business administration systems, databases and recording systems to support operational delivery
- Develop and maintained productive relationships with internal and external stakeholders to support increased business
- Collaborated with key stakeholders to identify and deliver quality enhancements
- Kept files and records in content management systems such as MS SharePoint
- (Employee Reports, Attestation Reports, Process Manuals)
- Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs
- Coordinated training for new team members
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- (Process flows and manuals
- New processes that needs to be documented)
- Worked with senior leadership to complete complex projects on time and under-budget
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- (New Apex roll out)
- Performed work according to project schedules and established quality standards
- (Providing new suppliers with processes and procedures)
- Delivered good administrative support to office staff, promoting excellence in office operations
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Coached new employees on administrative procedures, company policies and performance standards
Administration Officer
Vodacom
05.2007 - 05.2013
- Monitored and updated employee database and managed scheduling for Call Centre staff (updating NCIS Totalview schedules and roster for the month)
- Generated reports, uploaded documents into digital storage systems (Project: Clean-up of training documents to Knowledge Base Portal)
- Provided administrative support, including processing purchase orders, services contracts and financial reports (Flexi budgets to Executive Head)
- Managed digital databases and physical file systems
- Administered yearly budget forecast to manage office requirements such as services contracts to suppliers
- Oversaw Executive Head schedule by setting appointments, booking meeting rooms and coordinating with participants
- Decreased corporate costs by researching pricing, ordering and maintaining office supplies
- Prepared reports to assist business leaders with key decisions making and strategic operational planning
- (extracting Infoweb reports for agents QIS to management)
- Supported timely and accurate administrative task completion
- Managed conference scheduling and travel management for key personnel
- Liaised with event personnel to coordinate workshops and team building events
Buyers Assistant
Truworths Head Office
05.1999 - 04.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Interacted with vendors, professional services personnel to receive orders, direct activities and communicate instructions
- Captured orders and contracts on system called Retek
- Restocked supplies and places purchase orders to maintain adequate stock levels
- Managed and completed paperwork and overall office administration operations
- Prepared packages for shipment, pickup and courier services for prompt delivery to suppliers
Education
Business Support Practice – Business Analysis -
Faculty Training Institute
Cape Town02.2025
Self-Leadership Programme - Faculty of Economic and Management Science – SLP
North-West University
South Africa01.2024
Programming HTML5 with JavaScript and CSS3 -
Torque IT
Cape Town01.2020
Women in Leadership Programme - Faculty of Economic and Management Science – WLP
North-West University
South Africa01.2018
Project Management -
Varsity College
Cape Town01.2011
Civil Litigation & Debt Collecting -
South African School of Paralegal
Cape Town01.2004
Secretarial -
College of Cape Town
Cape Town06.1998
Grade 12 -
Grassy Park High School
Cape Town01.1996
Skills
- Systems oversight
- IT resource use
- Meeting facilitation
- IT resource integration
- Recordkeeping expertise
- Process improvements
- Technical support
- Process updates
- Project management
- Honest and ethical
- Project coordination
- Time management
- Workflow optimization
- MS office
- Office administration
Accomplishments
- Developed and implemented processes, which resulted in increased efficiency and productivity.
- Policy Development – develop and implemented employee manual outlining all proper team procedures to maintain good Service Level.
- Awarded 'Best Individual' for delivering outstanding administrative support in 2016.
- Awarded 'job well done' for delivering outstanding administrative support on the IWD project in 2019.
- Responsible for training all new employees to ensure continued quality and customer service.
- Help first-point-of-contact for all internal and external Projects.
References
- Grant Johansen, 082 998 1515
- Bevan Abrahams, 082 994 3454
- Craig-Paul Solomons, 082 997 2893
Languages
- English, Excellent
- Afrikaans, Excellent
Timeline
Senior Administrator
Vodacom
06.2013 - 12.2021
Administration Officer
Vodacom
05.2007 - 05.2013
Buyers Assistant
Truworths Head Office
05.1999 - 04.2007
Business Support Practice – Business Analysis -
Faculty Training Institute
Self-Leadership Programme - Faculty of Economic and Management Science – SLP
North-West University
Programming HTML5 with JavaScript and CSS3 -
Torque IT
Women in Leadership Programme - Faculty of Economic and Management Science – WLP
North-West University
Project Management -
Varsity College
Civil Litigation & Debt Collecting -
South African School of Paralegal
Secretarial -
College of Cape Town
Grade 12 -
Grassy Park High School
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