Toshi Mago
Cape Town
Summary
Certified Scrum Master and PMP-trained IT Project Manager with over 12 years of experience in software development and AI-driven digital transformation. Skilled in managing cross-functional teams and delivering enterprise-level projects through Agile and Waterfall methodologies. Expertise in stakeholder management, risk mitigation, budgeting, and vendor coordination. Consistently delivers high-impact projects on time and within budget in dynamic global environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. IT Project Manager
Crawford Philippines
08.2020 - 08.2023
Served as Scrum Master for enterprise software initiatives supporting an insurance captive, enabling end-to-end Agile delivery across multiple workstreams.
- Coached Agile teams as Scrum Master, increasing sprint velocity ~25% and improving delivery predictability
- Facilitated collaboration across internal teams and vendors, enabling 95%+ on-time sprint delivery.
- Strengthened QA and Definition of Done practices, reducing post-release defects by 30%+.
Technical Lead – Digital Platforms (Sitecore)
Kimberly-Clark Philippines
10.2016 - 06.2020
- Enabled Agile delivery improvements, increasing sprint velocity ~25% and delivery predictability.
- Reduced development cycle time 30% through reusable components and process optimization
- Delivered zero-downtime CMS upgrades while maintaining high quality and stakeholder satisfaction. downtime.
- Conducted sprint planning, retrospectives, and stakeholder demos.
Web Development Lead
HSBC Electronic Data Processing
01.2014 - 08.2016
- Enabled Agile delivery for a high-traffic Sitecore 7.2 / ASP.NET enterprise website supporting a global financial brand.
- Implemented CI/CD pipelines and automated testing, reducing release cycles from weeks to days and cutting manual QA effort by ~40%.
- Embedded security reviews and compliance checks into sprint workflows, achieving 100% audit compliance with zero critical findings.
- Prioritized performance improvements, improving page load times by 15–20% and stabilizing Sitecore content delivery under peak traffic.
- Improved release reliability by reducing deployment defects ~30% and achieving 95%+ successful Sitecore deployments.
Senior Associate – Developer/Support
Headstrong Philippines
08.2012 - 10.2013
- Developed foreign exchange web applications for financial services clients.
- Conducted debugging, testing, and performance enhancement of .NET apps.
- Delivered system insights for optimized architectural decisions.
Software Engineer
UnitedHealth Group
05.2011 - 10.2011
- Built and maintained e-commerce platforms for healthcare services.
- Contributed to WCF-based service integration and Sitecore-driven content delivery.
Software Developer
Avis E-Solutions
05.2010 - 02.2011
- Delivered .NET-based custom web solutions and documentation for business clients.
- Optimized codebase for performance and scalability in enterprise systems.
Junior Programmer
Planet EDU
06.2009 - 05.2010
- Participated in full SDLC from development to testing for web applications.
- Created technical documents and test cases for QA processes.
Education
B.Tech - Computer Science
Uttar Pradesh Technical University
LucknowSkills
Scrum & Agile Frameworks (Scrum, Kanban, Hybrid Agile)
Sprint & Backlog Management (Planning, Refinement, Reviews, Retrospectives)
Stakeholder Collaboration & Facilitation
Vendor Management
Risk Management
Quality Assurance
CI/CD & Agile DevOps
Software Development (ASPNET, Sitecore, Python)
Technical Delivery Acumen (ASPNET, Sitecore, Python)
TECHNICAL STACK
- Languages: ASP.NET (C#), HTML, JavaScript, CSS, Python
- CMS: Sitecore (7.2 – 8.2)
- Tools: TFS, TeamCity, Azure DevOps
- Cloud: Microsoft Azure, AWS (basic)
- DBMS: SQL Server, Oracle 10g
- Version Control: TFS, TortoiseHg
Certification
- Certified Scrum Master (Scrum Alliance)
- PMP Trained
- Microsoft Azure Fundamentals
- Certified Sitecore Professional (v8.1)
- AWS Cloud Essentials Practitioner
- PG DIPLOMA IN AI & Machine Learning – IIT ROORKEE
Timeline
Sr. IT Project Manager
Crawford Philippines
08.2020 - 08.2023
Technical Lead – Digital Platforms (Sitecore)
Kimberly-Clark Philippines
10.2016 - 06.2020
Web Development Lead
HSBC Electronic Data Processing
01.2014 - 08.2016
Senior Associate – Developer/Support
Headstrong Philippines
08.2012 - 10.2013
Software Engineer
UnitedHealth Group
05.2011 - 10.2011
Software Developer
Avis E-Solutions
05.2010 - 02.2011
Junior Programmer
Planet EDU
06.2009 - 05.2010
B.Tech - Computer Science
Uttar Pradesh Technical University