Torelle Naidu
Durban
Summary
Dynamic Administrative Officer with a proven track record at Cotton Care & Morningside Roadside Assist excelling in documentation and recordkeeping. Adapt at enhancing office productivity through effective communication and problem-solving. Recognized for improving financial reporting accuracy and fostering strong customer relationships, ensuring timely processing of invoices and payments while maintaining meticulous attention to detail.
Overview
2026
2026
years of professional experience
Work History
Administrative Officer
Cotton Care
2016 - 2018
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Maintained cleanliness and organization of storage areas, adhering to strict safety guidelines and regulations.
- Conducted thorough audits of medical supplies to maintain regulatory compliance and minimize discrepancies.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Au Pair
Au Pair Care
08.2018 - 01.2019
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Kept children's areas neat and clean.
- Implemented daily routine to maintain structure and stability
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Assisted in improving children''s academic performance by providing tutoring and homework support.
- Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed bilingual abilities in [Language] through immersive conversation and activities.
Manager
Morningside Roadside Assistance
02.2019 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Maximized availability of fleet resources by performing routine maintenance checks on towing equipment and vehicles.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
- Built strong relationships with clients through exceptional communication skills and professional demeanor.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on the roadways or at job sites.
- Contributed to team success by training new employees on towing procedures and best practices.
- Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
- Streamlined administrative tasks by accurately completing required paperwork for each towed vehicle.
- Increased company efficiency by effectively managing multiple towing requests simultaneously.
- Maintained a safe work environment by adhering to strict safety guidelines and regulations during towing operations.
- Coordinated with local law enforcement agencies when necessary, maintaining positive relationships and demonstrating respect for their authority.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Operated with safety and skill to avoid accidents and delays.
Administrative Clerk
Zascon
04.2025 - 08.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm claims and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Submitted medical aid claims and specialized in GAP claims.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Worked closely with Doctors, Hospitals, Specialists & Pathologists.
Education
High School Diploma -
Ridge Park College
Durban, South AfricaHigher Certificate - Early Childhood Care And Education
Stadio
Durban 01-2021
No Degree - Business : Marketing & Branding
University of The Virgin Islands
Nashville 01-2018
No Degree - Childcare
Au Pair Academy
Durban 01-2018
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Problem-solving
Verbal and written communication
Customer follow-up
Microsoft Office Suite
Multitasking
Attention to detail
Database administration
Billing and invoicing
Time management
Task prioritization
Cash management
Meeting coordination
Spreadsheets management
Time tracking
Phone etiquette
Document filing
Customer service
Timeline
Administrative Clerk
Zascon
04.2025 - 08.2025
Manager
Morningside Roadside Assistance
02.2019 - 12.2024
Au Pair
Au Pair Care
08.2018 - 01.2019
Administrative Officer
Cotton Care
2016 - 2018
High School Diploma -
Ridge Park College
Higher Certificate - Early Childhood Care And Education
Stadio
No Degree - Business : Marketing & Branding
University of The Virgin Islands
No Degree - Childcare
Au Pair Academy
Similar Profiles
Marta HudsonMarta Hudson
Medical Assistant at Cotton O'Neal / Stormont Vail Primary Care MHKMedical Assistant at Cotton O'Neal / Stormont Vail Primary Care MHK
Rogue Agresta-SylvesterRogue Agresta-Sylvester
Volunteer at Mt Cotton Village Child Care CentreVolunteer at Mt Cotton Village Child Care Centre
Stacey DrossosStacey Drossos
Retail Customer Service at Cotton On + Cotton On BodyRetail Customer Service at Cotton On + Cotton On Body
ANELE NGCOBOANELE NGCOBO
Customer Service Representative at Exhibition PhotosCustomer Service Representative at Exhibition Photos
Tatenda MapongaTatenda Maponga
Care Assistant at Benevolent Home Health CareCare Assistant at Benevolent Home Health Care