DevOps
Tondi Nengwenda
Business Analyst
Midrand,GP
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of Business Analysis and Project Management. Ready to offer 2 years of product owner experience coupled with 14 years of Business Analysis experience ready to take on a dynamic new position.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Senior Business Analyst
Rand Mutual Assurance
Parktown, Parktown
07.2019 - Current
- Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Creation of user stories.
- Running daily stand-ups.
- Facilitating planning sessions.
- Facilitating and managing changes.
- Interacting with internal stakeholders as voice of customer.
- Owning and prioritizing backlog.
- Oversee deployments from vision and creation to rollout and delivery.
- Attend Agile ceremonies, demos and production proving activities.
- Break project into epics and implementable features and user stories.
- Focus on building critical features up front in order to identify constraints and technical challenges.
- Manage implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Build and utilize reporting systems to keep customers and management in loop with latest information.
- Gather requirements, defined scopes, and establish schedules meeting to manage project demands
- Investigate, correct or escalate project problems.
- Closely collaborate with project members to identify and quickly address problems.
- Plan and arrange meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Collaborate with project owners and team members to set ambitious but achievable goals.
Senior Business Analyst
Nissan
Rosslyn
07.2018 - 06.2019
- Stakeholder Relationship Management (Business, support teams, service providers)
- Manage system changes
- Document system changes
- Manage SDLC
- Ensure that governance is adhered to
- Conduct impact analysis
- Facilitate scoping session
- Review quotes and invoices from service providers
- Invoice approval for items going live
- Obtain business sign-off
- Sign-off project deliverables
- Document and Communicate Weekly Management Reports to stakeholders
Lead Business Analyst – Process Automation Project
Transnet Kilner Park
03.2017 - 06.2018
- Stakeholder Relationship Management (Business, support teams, service providers).
- Manage system changes.
- Document system changes.
- Manage the SDLC.
- Ensure that governance is adhered to.
- Conduct impact analysis.
- Facilitate scoping session.
- Review quotes and invoices from service providers.
- Invoice approval for items going live.
- Obtain business sign-off.
- Sign-off project deliverables.
- Document and Communicate Weekly Management Reports to stakeholders, Reason for Leaving: Project suspended due to contractual disputes with the Client.
Solutions Analyst
Multichoice
Randburg
05.2013 - 03.2017
- Overseeing Business Analysis deliverables for the Project.
- Participating in status meetings and other leadership activities for the project.
- Understanding the requirement needs for the iteration including the project responsibilities of the Business Analysts.
- Making sure that project best practices are established and followed throughout the duration of the project.
- Implementing and adhering to governance principles for the organization, Reason for Leaving: Restructuring.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of all concerns and correction of all deficiencies.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
Business Analyst Consultant
CAPCO, Mutual and Federal
Parktown
10.2012 - 04.2013
- Constant engagement with product owners and scrum team.
- Making sure that the scrum team understand the solution.
- Understanding the acceptance criteria and deriving a solution from it.
- Facilitating sprint planning, retrospective and sprint reviews.
- Making sure the product owner always have a view of the backlog and it’s always updated.
- Backlog grooming.
- Ensuring visibility by keeping the board/TFS updated.
- Tracking tasks on TFS and updating the burn-down chart.
- Resolving impediments.
- Documenting feature specifications.
- Creating and communicating vision for the project.
- Translating business scenarios into test scenarios.
- Creating and managing test cases.
- Executing test cases using Test Manager.
- Logging bugs.
- Maintaining error logs.
- Maintaining Risk logs.
- Running requirements gathering sessions.
- Facilitating UAT.
- Understanding debit order back-end processes and providing a solution.
- Manage system configurations.
- Alignment with governance processes.
- Projects worked on:.
- Front-End.
- Gathering screen requirements from business and making sure they are developed as per business requirements.
- Taking the screens through the approval processes.
- Post implementation support.
- Back-End.
- Understand business requirements and create a solution for the following back-end processes.
- Magazine Run.
- Debit Orders.
- MPOS (Mobile Point of Sale).
- SMA (Subscriber Management Application).
- Data Clean-up.
- Onsole App Clean-up.
- Africa Communicator.
- Integration.
- Working on the integration layer (HUB) to make sure that each solution provided works together within all integrated system.
- Working together with the testing team to ensure that regression test packs are always updated to perform end-to-end regression test with each successful solution.
- Preparing test data.
- Providing post implementation support.
- Data Migration.
- Stability Projects, Reason for leaving: The type of work I was doing was not exactly what I had envisioned so I decided to go back to Business Analysis.
- Gathering requirements for the iWYZE FNB Insurance Direct Project.
- Managing system development scope for the project.
- Documenting Functional specification.
- Liasing with stakeholders – both iWYZE and FNB.
- Engaging and overseeing Testing Resources.
- Following up on development issues Deployment Consultant for Standard Bank Core Banking.
- Deploying Finacle to African Countries (Uganda, Botswana).
- Liasing with the Design and Functional teams to make sure that deployment go smoothly.
- Managing Scope.
- Performing System Reconcilliations between BankMaster and Finacle to reach a Go or No Go decision.
- Training in country Business Resources how to perform System Reconcilliations.
- Running branch simulations, dress rehearsals and Go Live.
- Simulations Reporting Reason for leaving: I needed a position which offers more responsibilities.
Content Analyst
Eskom Sunninghilll
06.2012 - 09.2012
- Developing training materials (Powerpoint presentations, Learner, , Facilitator guide, Workbook and Workbook solution) from PCM’s and LSD’s.
- Content Management.
Senior Business Analyst
FNB Life Insurance
Centurion
09.2010 - 01.2012
- Liaison between all business channels, from branches to call centers and IT stakeholders.
- Eliciting, Analyzing, designing and documenting requirements for FNB Life Insurance.
- Making sure that these business requirements are documentes, delivered and fully tested before importing to production.
- Scrum master role.
- JAD facilitation.
- Gap Analysis.
- Impact Analysis.
- Scope management.
- Risk Analysis and mitigation.
- Stakeholder analysis and management.
- Requirements reviews and sign-offs.
- User Acceptance testing.
- Project management and resource allocation for assigned projects.
- Creating prototypes Projects worked on:.
- Funeral via cellphone banking.
- Funeral price increase.
- Commission logging and invoicing.
- 50.
Senior Business Analyst
NedBank
Sandton
10.2007 - 09.2010
- Reason for leaving: I wanted to explore and apply the knowledge and skills I had acquired.
- Visionary business requirements specifications and account of cost and benefits.
- In preparation of Business Case.
- Document Busines case and scope of work documents.
- Develop high level business requirements.
- Evaluate user requirements in terms of scope and complexity.
- Handle requirements for Internet Banking and other Self service.
- Gathering business requirements.
- Document and model functional requirements in terms of Use Cases.
- Document and specify non-functional requirements and business rules on RequisitPro.
- Map TO-BE processes.
- Document needs in terms of resources, people, marketing, change management, etc.
- Produce accurate and detailed DRS documents to enable developers to scope the initiative.
- Conduct Impact Assesments.
- Perform Ad-hoc requests for Internet banking enhancements.
- Managing scope, delivering requirements within timelines.
- Review test cases to make sure they are aligned with the initial requirement.
- Review Detailed Functional Specifications and System specifications, identify gaps and propose a solution.
- Documentation of the change in requirements within the project with approval attained from all relevant stakeholders by use of proper change requests.
- Provide input into the development of test cases.
- Mangaging project stakeholders and allocating resources per project.
- Monthly and weekly project reporting.
- Team leading.
- Communicating with senior management.
- Creating prototypes and demos.
- Projects worked on:.
- Convergence.
- Implementation of the SST (Self-Service Terminal) into the new SOA(Service Oriented Architecture) platform– That machine that looks like an ATM where you can get your statement, pay beneficiaries, buy airtime, do transfers which doesn’t allow withdrawals.
- I gathered requirements for the functionality that was to be included, Modelled the solution and did all the required change requests from Business or Product owners.
- Telephone Banking IVR (Inter-active Voice Recognition) re-write (Self-service and Agent Assisted) – Offering support to a junior BA.
- Internet Banking.
- I gathered requirements (JAD, Workshops and review sessions), modelled and did prototypes for the following Internet Banking projects:.
- Stop Cheques – Allowing clients to stop a cheque that is not already processed.
- Cheque Book ordering enhancements.
- Third Party Notification – Allowing clients to send a payment notification to a third party or the person receiving the payment.
- Account enquiries.
- E-Notes – Allowing clients to sign-up for a service that will notify them when there’s activities on their accounts through the different channels, e.g.
- Withdrawal.
- Investments – Allows clients to open new investments, request a pay out, maintain investment (all functionality that can be done at a branch to be available on-line).
- Multi-User Access – Allowing a maximum of 3 clients to log-on to a profile using a different PIN and Password.
- Banking Platform.
- Opening a profile using a credit card as the primary account.
- Teller.
- Change for Change – Adding a charge for change for change.
Business Analyst
Eskom
Midrand
02.2007 - 09.2007
- Responsible for requirements development and requirements management for K2 Workflow Approval Solution (E-learning), Compliance Monitoring Solution, Eskom Catering System and SAP Environmental Health and Safety.
- Elicit, analyze, validate and document business and organizational requirements.
- Assumed managerial responsibility and stewardship for other BASC projects.
- Developed message design documentation for Plant Maintenance project.
- Responsible for requirements gathering, documenting the project documents for Compliance Monitoring Project.
- Involved in system testing.
- User acceptance testing.
- User training.
Business Analyst
African Legend Technologies
Johannesburg
07.2004 - 02.2007
- Involved in JAD sessions and requirements gathering workshops.
- Reengineered existing processes for managing software requirements, and developed project documentation suite for the Road Accident Fund Claims System.
- Present solutions demonstrations, and presented design proposals both internally and to the client for the New Point of Sale system at the South African Post Office.
- Documented functional specifications for the New Point of Sale system at the South African Post Office.
- Involved with usability testing including serving as the main point of contact, identifying aspects of the design to be tested, reviewing the proposed scripts and do System testing at MX Health for the new Claims System.
- Gathering requirements for FlySAA web portal.
- Train the trainer.
- Post implementation support.
Education
undefined
Diploma - Business Analysis
FTI
06.2008 - 12.2008
undefined
Dynamix Learning Solutions
level I and II -
DVT
Hyde Park 01.2007 - 02.2007
undefined
Project Management Diploma - undefined
Varsity College
06.2006 - 12.2006
National Higher Certificate - Business Applications
Tshwane University of Technology
07.2000 - 12.2003
Certificate in Computer Studies - undefined
Tshwane University of Technology
01.2000 - 06.2000
undefined
Mbilwi Secondary School
Skills
Gap analysis
Additional Information
- 9
Software
Jira
Rational
Aris
KanBan
TFS
Timeline
Senior Business Analyst
Rand Mutual Assurance
07.2019 - Current
Senior Business Analyst
Nissan
07.2018 - 06.2019
Lead Business Analyst – Process Automation Project
Transnet Kilner Park
03.2017 - 06.2018
Solutions Analyst
Multichoice
05.2013 - 03.2017
Business Analyst Consultant
CAPCO, Mutual and Federal
10.2012 - 04.2013
Content Analyst
Eskom Sunninghilll
06.2012 - 09.2012
Senior Business Analyst
FNB Life Insurance
09.2010 - 01.2012
Diploma - Business Analysis
FTI
06.2008 - 12.2008
Senior Business Analyst
NedBank
10.2007 - 09.2010
Business Analyst
Eskom
02.2007 - 09.2007
level I and II -
DVT
01.2007 - 02.2007
Project Management Diploma - undefined
Varsity College
06.2006 - 12.2006
Business Analyst
African Legend Technologies
07.2004 - 02.2007
National Higher Certificate - Business Applications
Tshwane University of Technology
07.2000 - 12.2003
Certificate in Computer Studies - undefined
Tshwane University of Technology
01.2000 - 06.2000
undefined
Mbilwi Secondary School
undefined
undefined
Dynamix Learning Solutions
undefined
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