Tondani Sharon Kutama

1. New Business Acquisition

• Generate new business for the company by delivering on Marketplace sales targets focused on acquiring quality 3rd party sellers
• Creating and maintaining a robust sales pipeline with focus on key strategic sellers
• Conceptualize, Influence and Execute seller acquisition and retention strategies

2. Lead Generation

• Responsible for developing and maintaining a robust lead generating strategy to achieve new seller targets per month

3. Client/Seller Engagement

• Provide insights in the analysis of the seller's business through performing needs analysis
• Continuous engagement with clients through account management techniques with the goal to grow and sustain their accounts.

4. Sales Management

• Achieve sales targets through robust negotiating and account management
• Surpassed sales and customer service targets through negotiating and implementing the sales drive plan

5. Relationship Management

• Work closely with Brands, Category and Sales & Account Managers to build a robust seller pipeline
• Develop and maintain strong working relationships by working closely with cross-function partners within the industry

6. Strategy Development

• Create effective marketing, sales and promotional initiatives to drive revenue.

1. People Management

• Responsible for building optimally functioning, high performance teams through the relevant, approved People Plan for Operations
• Cultivate an effective working environment to foster commitment, by actively supporting branch staff in delivering their tasks
• This entails ensuring one's own knowledge, skills and competencies in the execution of branch activities remains up to date and relevant
• Responsible for coaching, training, and developing competent sales personnel into a desirable team

2. Sales Management

• Develop plans to achieve sales targets in line with client centric practices
• Manage the adherence to operational processes, policies and legislature requirements
• Develop action plans and initiatives to drive sales, motivate the team and improve performance
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement

3. Operational Management

• Responsible for managing and supporting the operational efficiency of the branch with the aim of achieving objectives, keeping the branch profitable, and creating psychological safe environments

4. Compliance and Risk Management

• Ensure and oversee adherence in fulfilling banking activities in relevant control and compliance requirements to meet quality standards
• Communicate relevant changes in Risk policies to the team and ensure implementation

5. Client Service

• Responsible for implementing the service efficiency head office process according to the central process/ guideline
• Execute bi-monthly planning, establishes continuous improvement by studying and diagnosing shortcomings and implementing solutions
• Ensures that the level of service rendered to our clients is of high quality by continuously reviewing and analyzing service reports

6. Efficiency

• Ensure that all employees understand the business objectives through providing regular communication with regard to progress against objectives
• Monitor profitability and implement actions for improvement
• Monitor and control expenses according to the budget
• Facilitate the effective implementation of policies and procedures.

• Contributed to business growth by confirming that customers were satisfied with service andquality
• Responsible for providing excellent client service by fulfilling and exceeding the client'sexpressed need (Save Transact, Credit and Insure)
• Accurately and timeously, gather and capture client information for loan approvals and conductdeposit/enquiry transactions
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in theinterest of the client
• Presenting and conducting self in accordance with brand expectations.