Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
TONDANI MPONDI

TONDANI MPONDI

Centurion,Gauteng

Summary

Organized and dependable professional with over 7 years of experience in Administration and sales. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. A resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Skilled team member knowledgeable about IT distribution. Reliable in maintaining records accuracy and complete compliance with standards. Proactively seeks out and helps resolve variances. Offering strong organisational skills and proactive attitude. Knowledgeable about office operations, customer service, and basic administrative tasks. Ready to use and develop communication, problem-solving, and time management skills.

Overview

8
8
years of professional experience

Work History

Sales specialist - Point of Sale

Rectron
Midrand, Gauteng
06.2024 - Current
  • Monitored industry trends, keeping the company competitive in the marketplace.
  • Maintained accurate records of all sales activities, ensuring transparency and accountability.
  • Built rapport with new and existing customers to boost client retention.
  • Created unique selling proposition reports and analyses for presenting to management.
  • Negotiated contract renewals to preserve valuable business relationships and create lasting benefits.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Strengthened client relationships for repeat business with excellent communication skills.
  • Managed supplier and vendor networks for consistent merchandise flow.

Internal Sales Account Manager

Comsol Networks (Pty) Ltd
Midrand, Gauteng
03.2024 - 05.2025
  • Cultivated strong rapport with key account holders, promoting retention and loyalty.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Generated new prospect leads through industry networking and strategic ambassador partnerships.
  • Mastered industry-leading CRM system to manage account records with accuracy and precision.
  • Handled high-value client data and sales transactions, safeguarding company and clients against vulnerabilities with strict adherence to data security best practices..

Internal Sales Administrator/ Quote Specialist

Westcon Group
Johannesburg
06.2023 - 02.2024
  • Process sales orders and arrange the dispatch and administration of products / services sold.
  • Worked closely with procurement teams to reduce lead times and increase customer satisfaction.
  • Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
  • Give expert advice to Account Managers/Resellers on product mix and pricing recommendations.
  • Processed high-volume customer orders to achieve productivity KPIs.
  • Facilitated smooth running of sales department by tackling administrative tasks promptly.
  • Provided reliable administrative support for improved sales team efficiency.
  • Prepared and distributed customer quotes within target timeframes.

Internal Sales Support Specialist

First Distribution
Midrand
07.2022 - 05.2023
  • Initiated changes to and cancellation of orders upon request from sales team.
  • Reviewed purchase orders for accuracy before dispatching items to clients.
  • Processed sales orders and quotes to customers on ERP system.
  • Forwarded promotional information and products to customers by courier, mail or fax.
  • Gathered and maintained up to date information about target accounts and sectors involved in company operations.
  • Invoiced orders, posted invoice groups on ERP system and emailed invoices to customers on time to meet finance procedures.
  • Managed over 50 customer calls per day.

Internal Account Manager

Westcon Group
Midrand
08.2018 - 06.2022
  • Ensured strategy robustness by updating account plans in line with changing market conditions.
  • Delivered maximum profit, up and cross-selling products and services to drive value.
  • Drove team performance, ensuring active employee involvement in decision-making processes.
  • Maximised long-term customer loyalty by building and maintaining successful partnerships with cross-functional stakeholders.
  • Optimised customer experience by maintaining in-depth knowledge of business services and product portfolio.
  • Conducted market and competitor analysis to identify growth opportunities.
  • Retained existing customer accounts through consistent engagement and sales data analysis.
  • Optimised sales volume by managing accounts and building rapport.
  • Investigated low-performing accounts and adapted strategy to support sales and retention.
  • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.

Quote Desk Administrator

Westcon Group
Midrand
05.2017 - 07.2018
  • Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.
  • Monitored and documented performance and up-time for company products.
  • Analyzed complex technical information to develop clearly structured and easily transferable documentation.
  • Collaborated with team members in virtual environments to optimise field experience and development capabilities.
  • Created assessment reports of equipment issues and resolutions using operational data.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Assisted sales team with technical presentations and aftersales support.

Education

Diploma - Information Technology

Damelin
Gauteng

Matric

Liivha Combined School
2012

Skills

  • Data entry
  • Strong work ethic
  • Knowledge of SAGE
  • Communication skills
  • Query management
  • Time management mastery
  • Sales quote life cycle management
  • Account management
  • Sales forecasting
  • Product knowledge
  • Point of Sale (POS) systems
  • Data privacy regulations

Languages

English, Tshivenda, IsiZulu, Afrikaans
Native language
English
Fluent
Afrikaans
Elementary
Tshivenda
Native
isiZulu
Elementary

References

References available upon request.

Timeline

Sales specialist - Point of Sale

Rectron
06.2024 - Current

Internal Sales Account Manager

Comsol Networks (Pty) Ltd
03.2024 - 05.2025

Internal Sales Administrator/ Quote Specialist

Westcon Group
06.2023 - 02.2024

Internal Sales Support Specialist

First Distribution
07.2022 - 05.2023

Internal Account Manager

Westcon Group
08.2018 - 06.2022

Quote Desk Administrator

Westcon Group
05.2017 - 07.2018

Diploma - Information Technology

Damelin

Matric

Liivha Combined School
TONDANI MPONDI