Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Tom Skye

Tom Skye

REMOTE POSITION ONLY PLEASE - (BRITISH/SOUTH AFRICAN/GLOBAL)
Johannesburg / London

Summary

Currently concluding an 18 month sabbatical to do some of the things I've learnt over the last decade or more in self development, extensive introspection, physical and ultra endurance challenges and last but not least getting involved in volunteering work, specifically with those less fortunate and for our four legged friends.

I'll be walking from Johannesburg to Cape Town carrying 50 pounds in August 2025 and look forward applying myself into a temporary or full time remote role thereafter as per below:

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

I am available to discuss ANY remote opportunities and willing to initiate any onboarding in the interim.

Currently also enrolled with Google undertaking their digital marketing data analytics courses.

Overview

27
27
years of professional experience
2
2
Languages
2004
2004
years of post-secondary education

Work History

Account Lead & BD

Merco Medical
11.2019 - 11.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.

Insurance Specialist /Director of Sales and Marketing

Skye Insurance / AON / Marsh Inc
01.1997 - 01.2018
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
  • Researched and resolved routine and complex issues.
  • Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
  • Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
  • Played an active role in community events as a representative for the company which increased brand awareness.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
  • Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
  • Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client relationships.
  • Collected premiums on or before effective date of coverage.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Researched and identified potential new markets.
  • Monitored customer feedback and identified areas of improvement.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified and solicited sales prospects in agency databases.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Developed and implemented promotional strategies to increase customer base.
  • Designed presentations and marketing materials to promote insurance products.

Education

High School Diploma -

Maritzburg College
Pietermaritzburg, South Africa
04.2001 -

Short Term Commercial - Insurance

UNISA
South Africa

Skills

Account management

Interests

Reading

Endurance athlete

Plant Medicine

Mycology

Podcasts

Psychology/Philosophy

Charity (Helping others help others)

Timeline

Account Lead & BD

Merco Medical
11.2019 - 11.2023

High School Diploma -

Maritzburg College
04.2001 -

Insurance Specialist /Director of Sales and Marketing

Skye Insurance / AON / Marsh Inc
01.1997 - 01.2018

Short Term Commercial - Insurance

UNISA

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Tom SkyeREMOTE POSITION ONLY PLEASE - (BRITISH/SOUTH AFRICAN/GLOBAL)