Computer literacy
Tokelo Majela
System Support
Bloemfontein
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
System Support Assistant
Impactful Specialist Solutions
Bloemfontein
02.2023 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Organized resources, records and personnel to accomplish aggressive targets.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Developed and maintained filing systems to facilitate easy access to information.
- Monitored and ordered supplies and materials to keep office well stocked.
- Updated database of contacts and resources for company-wide distribution.
- Increased customer service success rates by quickly resolving issues.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Team Leader
South African Stats
Welkom
02.2021 - 07.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
Maintenance Internship
Public Works And Infrastructure
Bloemfontein
10.2022 - 03.2023
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with senior management on new initiatives to build confidence.
- Prepared project presentations and reports to assist senior staff.
System Support Engineer
Synfuels Maintenance
Bloemfontein
01.2019 - 11.2019
- Tracked problematic system errors by implementing various user support tracking metrics.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Configured security settings and granted system access to groups and individuals.
- Performed troubleshooting and maintenance of existing network systems.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Worked with various departments on integrating new processes for software and manual usage.
- Maintained computer systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Worked effectively in both independent and team environments to exceed IT goals.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Communicated with clients to verify roots and causes of computer problems.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Connected to computer of client using remote link to install programs and applications.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tracked problematic system errors by implementing various user support tracking metrics
- Maintained computer systems, installed and upgraded new systems
Education
GRADE 12 -
MAKABELANE HIGH SCHOOL
Witsieshoek 01.2012 - 2014.04
Information Technology Essential (Cisco) Certificate - Information Technology
Central University of Technology
Bloemfontein , South Africa 01.2018 - 2018.12
NQ5 System Support Certificate :CITA Current - System Support
SETA
Bloemfontein 02.2023 - Current
Skills
Microsoft Officeundefined
Certification
Maintenance, Public Works & Infrastructure- 03 0ctober 2022 - 24 February 2023
Software
Computer programming
Problem solving
Microsoft Office
Software testing
References
CONTACT PERSON : MORWA SOTHOANE
RELATIONSHIP : AUNT
CONTACT NUMBER : 0739273228
CONTACT PERSON : Wynand Botha
RELATIONSHIP : Chief Artisan (Public Works and Infrastructure)
CONTACT NUMBER : 0828599628
CONTACT PERSON: Mr TW Mofokeng RELATIONSHIP: Supervisor (Impactful Specialist solutions)
CONTACT NUMBER :0695882794
Timeline
CompTIA A+ (Alison)
09-2023
System Support Assistant
Impactful Specialist Solutions
02.2023 - Current
NQ5 System Support Certificate :CITA Current - System Support
SETA
02.2023 - Current
Maintenance Internship
Public Works And Infrastructure
10.2022 - 03.2023
Maintenance, Public Works & Infrastructure- 03 0ctober 2022 - 24 February 2023
02-2022
Team Leader
South African Stats
02.2021 - 07.2023
System Support Engineer
Synfuels Maintenance
01.2019 - 11.2019
ITE (cisco)
11-2018
Information Technology Essential (Cisco) Certificate - Information Technology
Central University of Technology
01.2018 - 2018.12
GRADE 12 -
MAKABELANE HIGH SCHOOL
01.2012 - 2014.04
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