Excel
Tohriq Salie
IT Technician
Cape Town
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
3
3
Certificates
Work History
IT Technician
Power On Computers and Networking
Cape Town
08.2021 - 04.2022
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
IT Support Engineer
On Trend
Cape Town
09.2020 - 08.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular .
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
Senior Workshop Administrator
Bidvest car rental
Cape Town
01.2020 - 10.2020
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Conducted research, gathered information from multiple sources and presented results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Monitored company inventory to keep stock levels and databases updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Executed billing tasks and recorded information in company databases.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Completed and processed purchase orders and customer invoices each quarter.
- Managed invoicing and payment processing operations.
- Collected data to complete detailed financial reports for stakeholders and management.
Vehicle Returns Manager
Dollar Thrifty
Cape Town
02.2018 - 02.2020
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Onboarded new temps by entering employee information into systems.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Formulated processes to reduce downtime and financial loss.
- Increased profit by streamlining operations.
- Developed systems to track and log work issues.
- Conducted full claim investigations and reported updates and legal actions.
- Generated, posted and attached information to claim files.
Senior Customer Service Representative
Bidvest car rental
Cape Town
02.2009 - 07.2016
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Assisted with new hire processing and existing training programs.
- Led team of 4 members while providing exceptional customer service.
- Initiated timely response to emails, voicemails and written correspondence.
- Implemented new working processes to deliver multiple improvements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
High School Diploma -
Darul Islam High School
Cape Town, South Africa 01.2002 - 11.2002
Information Technology
IT Academy
Cape Town South Africa 10.2020 - 12.2020
Skills
Desktop Technical Support
undefinedAccomplishments
- Achieving Team leader of the year award for leading the most productive team.
Software
Word
Teamviewer
VDI Environment
Certification
A+
Timeline
AWS Cloud Practitioner (In process)
04-2022
IT Technician
Power On Computers and Networking
08.2021 - 04.2022
A+
12-2020
CCNA (In process)
12-2020
Information Technology
IT Academy
10.2020 - 12.2020
IT Support Engineer
On Trend
09.2020 - 08.2021
Senior Workshop Administrator
Bidvest car rental
01.2020 - 10.2020
Vehicle Returns Manager
Dollar Thrifty
02.2018 - 02.2020
Senior Customer Service Representative
Bidvest car rental
02.2009 - 07.2016
High School Diploma -
Darul Islam High School
01.2002 - 11.2002
References
· Sihaam Fakier (HR) Ontrend 0729102860
· Farieda Abrahams (Owner) Power On computers and Networking 0711742143
· Sumare Kolders (Regional Manager) Bidvest Car Rental Tel: 0219272750
· Whalied Fortune (Manager) Bidvest Car Rental Tel: 0214185232
· Karissa Wildschutt (Airport Supervisor) Dollar Thrifty Car Rental 0604896312
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