Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tobin Shoko

Call Centre Agent
Johannesburg

Summary

Friendly Call Agent handles fast-paced call centre settings. Offering stand out adaptability, resilience and multitasking abilities. Astute Call Centre professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level agent position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Part-time Waiter

Muito-Bom Portuguese Food
12.2022 - 12.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Education

High School Diploma -

Cooper College, Cambrilearn Online School
Johannesburg
09.2023 - 05.2024

Skills

Problem-solving skills

Customer communications

Call Centre Operations

Customer Education

Language Fluency

Call Control

Additional Information

I am an enthusiastic and dedicated individual seeking an opportunity as a Call Centre Representative. While I may not have direct experience in a call centre environment, I bring a strong set of transferable skills and a passion for customer service and I am commitment to providing exceptional customer experiences.

Timeline

High School Diploma -

Cooper College, Cambrilearn Online School
09.2023 - 05.2024

Part-time Waiter

Muito-Bom Portuguese Food
12.2022 - 12.2024
Tobin ShokoCall Centre Agent