Tobias Ogudah

• Aircraft Access Control: controlled access to the aircraft assuring that only authorized

personnel enter the aircraft while on the ground

• Aircraft Search: meticulously searched all areas of the aircraft according to company

and airline requirements and regulations to ensure the safety of passengers' pre-departure

• Baggage Security: Surveillance of baggage at sort area, check-in, during escort and

baggage/cargo in transit to ensure no baggage is tampered with, stolen or pilfered and

nothing is put/introduced in the bags/cargo

• Served long-standing customers as well as prospective customers over the phone.

• Provided first call resolution for 70+ retail and commercial banking inquires daily as well as questions concerning online banking and security procedures.

• Provided specialized Bankcard customer support to all calling customers.

• Identified potential cross sell operations and referred interested customers to relevant sales teams.

• Maintained documentation pertaining to customer service department activities
• Assisted with development and implementation of service policies and explain8ing this to staff and customers.
• Investigated and solved customer service complaints

• Managed transactions with customers using cash registers

Scanned goods and ensured pricing are accurate

• Collected payment weather in cash or credit

Resolved customer complaints, guided them and provided relevant information