Tobi Ibukun
Greater Manchester
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Community Moderator
Trust Wallet
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provide feedback on product.
- Monitored program performance and outcomes for successful delivery of services.
Chief Brand Officer
NUPAT TECHNOLOGIES
02.2022 - Current
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
- Continually maintained and improved company's reputation and positive image in markets served.
Listing Agent
IDAX EXCHANGE
06.2018 - 11.2019
- Managed listing requests for IDAX Exchange.
- Provided Projects with marketing strategies after listing.
Listing Partner
LBANK EXCHANGE
05.2019 - 09.2019
- Recommended Projects for listing with Lbank Exchange through a listing partner at Lbank.
- Performed evaluations for projects before listing.
Education
Master of Science - Entrepreneurship And Innovation
University of Bolton
Bolton, United Kingdom09.2023
Bachelor of Science - Agriculture
Federal University of Agriculture, Abeokuta.
Abeokuta03.2022
Skills
- Customer Service and Assistance
- Customer Data Confidentiality
- Understanding Customer Needs
- Issue and Complaint Resolution
- Team Contribution
- Efficient and Detail-Oriented
- Community Engagement
- Brand Management
- Brand Marketing
- Marketing Strategy Development
- Interpretation and Translation Services
Hobbies
- Research making
- Exploring
- Soccer
- Collecting Artifacts
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Community Moderator
Trust Wallet
07.2022 - Current
Chief Brand Officer
NUPAT TECHNOLOGIES
02.2022 - Current
Listing Partner
LBANK EXCHANGE
05.2019 - 09.2019
Listing Agent
IDAX EXCHANGE
06.2018 - 11.2019
Master of Science - Entrepreneurship And Innovation
University of Bolton
Bachelor of Science - Agriculture
Federal University of Agriculture, Abeokuta.
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