Tina Nsenga
Oncology/Special Projects Team Lead
Cape Town
Summary
Hardworking professional with an exceptional commitment to exceeding client expectations. Engaging and friendly in managing work quality, key milestones, and deliverables. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and who is ready to help team achieve company goals. Experienced Oncology and Special Project Leader adept at completing projects confidently, skilled with proven success in meeting project deadlines, goals, and objectives. Talented Project Lead with strengths in client management and problem-solving. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple responsibilities in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Oncology/Special Projects Lead
SubjectWell
06.2022 - Current
- Involved in the standing up of a novel Oncology Campaign and the completion of various Special Projects.
- Created a training process for the hiring of highly skilled individuals.
- Recruited, trained, and developed a group of highly trained Oncology Trial Specialists.
- Worked side by side with department heads to stand-up a successful new campaign with limited insight.
- Made use of limited resources to ensure optimal results with little operational waste.
- Strategic implementation of processes across various projects.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong excellent organizational skills through working on various projects.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Detail-oriented and paid attention to detail while completing tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Developed and maintained courteous and effective working relationships.
Team Leader
SubjectWell
11.2020 - Current
- Motivated a team of 14+ experienced medical professionals who screen 3000+ patients per day, building and growing a team through outcome-based coaching, development, and encouragement to drive a high-performance culture.
- Mentored and guided employees to foster proper completion of assigned duties.
- Oversaw change management and ensured successful process roll-out, with continuous improvement in mind.
- Shaped the direction of the team, keeping them focused and motivated to deliver the right results in a rapidly growing business.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained awareness of individual study criteria to ensure the team was screening calls accurately and study-specific goals were being met.
- Identified specific training requirements based on ongoing performance and quality feedback reviews. Assisted in facilitating daily study-related training and ensuring that staff understood study criteria.
- Organized and facilitated onboarding to new employees once they passed the incubation phase and provided ongoing training to more tenured staff to ensure targets and requirements were met.
- Worked with the compliance team to ensure that employees met necessary quality standards.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Initiated timely responses to emails and written correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching company goals.
Quality Assurance Specialist
SubjectWell
02.2020 - 11.2020
- My duties included monitoring and identifying customer service skills and quality gaps, analyzing trends, and providing feedback to enhance employee performance and maintain company policy and standards.
- I ensured that our recruiters adhered to compliance guidelines set out by the company.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Analyzed quality and performance data to support operational decision-making.
- Conducted data review and followed standard practices to find solutions.
Clinical Trial Recruiter
SubjectWell
11.2019 - 02.2020
- Improved operations through consistent hard work and dedication.
- Discussed available trials with patients and evaluated their eligibility.
- Conducted detailed medical screening for patients interested in clinical trials.
- Liaison between patients and sites
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Identified issues, analyzed information, and provided solutions to problems.
- Maintained energy and enthusiasm in a fast-paced environment.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
- Carried out day-to-day duties accurately and efficiently.
Laboratory Demonstrator
University of the Western Cape
02.2018 - 11.2018
- Prepared and validated buffers and in-house reagents, calibrators and controls in advance of laboratory testing and analysis orders.
- Oversaw quality assurance guidelines for laboratory work.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Prioritized work assigned, maintained accurate records of work performed, and initiated corrective action where needed.
- Set up and completed laboratory experiments.
- Invigilated students in the Science faculty
- Marked students' books and provided feedback after each laboratory session.
Education
BSc (Hons) - BiotechnologyNanotechnology
University of The Western Cape
01.2019 - 11.2019
Bachelor of Science - Biotechnology, Biochemistry, Microbiology, Molecular Biology
University of The Western Cape
01.2016 - 12.2018
National Senior Certificate -
Immaculata High School
01.2011 - 12.2015
Skills
Leading and Managing projects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Oncology/Special Projects Lead
SubjectWell
06.2022 - Current
Team Leader
SubjectWell
11.2020 - Current
Quality Assurance Specialist
SubjectWell
02.2020 - 11.2020
Clinical Trial Recruiter
SubjectWell
11.2019 - 02.2020
BSc (Hons) - BiotechnologyNanotechnology
University of The Western Cape
01.2019 - 11.2019
Laboratory Demonstrator
University of the Western Cape
02.2018 - 11.2018
Bachelor of Science - Biotechnology, Biochemistry, Microbiology, Molecular Biology
University of The Western Cape
01.2016 - 12.2018
National Senior Certificate -
Immaculata High School
01.2011 - 12.2015
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